ICUE BSOD issue

[ProGeek]

I have a recent build where I used the 1000D case with the built in Commander. I have the Corsair water cooling, Corsair keyboard, Corsair mouse, Corsair RGB RAM, and additionally I have added 2 more lighting nodes to handle additional lights including custom back plates. MB is the Asus Zenith II Extreme with 24 core Threadripper.

 

Daily, I was getting the BSOD:

The computer has rebooted from a bugcheck. The bugcheck was: 0x0000009f (0x0000000000000003, 0xffffb48642154cf0, 0xffff8406c1645850, 0xffffb486469eb010). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 2f70bcbb-22e2-4c1d-a1bc-8699b23b62df.

 

Being a software engineer myself, I broke out the kernel debugger and looked into the dump file. What I found was the offending driver/device was VID_1B1C and PID_1D00.

 

1B1C is Corsair. I was not able to pinpoint online which device is 1D00. Maybe someone can help me here with that. I suspect it is one of the lighting controllers because another issue that I see is that the lighting works great for a while after booting my system, but after awhile, many of the lights slip back to the hardware light configuration. ICUE also typically becomes unresponsive.

 

For now, I have uninstalled ICUE and the BSODs seem to have gone away. So I am left wondering - is ICUE software and driver unreliable or do I have faulty light controllers?

I would hate to spend more money replacing Corsair light controllers if I am just going to have the same problems again.

Have others been able to run ICUE and have it work for more than a few hours? Does anyone know what device 1D00 is?

 

Thanks

[Corsair Notepad]

Would be really helpful if you provided your actual system specs and what devices you have connected.

[ProGeek]

Operating System

Windows 10 Pro 64-bit

 

CPU

AMD Ryzen Threadripper 3960X 38 °C

Castle Peak 7nm Technology

 

RAM

128GB Corsair @ 1058MHz (15-15-15-36)

 

Motherboard

ASUSTeK COMPUTER INC. ROG ZENITH II EXTREME (sTRX4) 42 °C

 

Graphics

416 (1920x1200@59Hz)

416 (1920x1200@59Hz)

4095MB NVIDIA GeForce RTX 2080 (ASUStek Computer Inc) 33 °C

4095MB NVIDIA GeForce RTX 2080 (ASUStek Computer Inc) 33 °C

SLI Enabled

 

Storage

3726GB Samsung SSD 860 EVO 4TB (SATA (SSD)) 36 °C

1863GB Corsair Force MP600 2TB

 

Optical Drives

No optical disk drives detected

 

Audio

Sennheiser Main Audio

 

The case is a Corsair 1000D with the built in Corsair Commander.

I have Hydro X cooling:

- XD5 RGB Pump

- 2 XG7 RGB 20-series GPU water blocks

- QL140 and QL120 RGB fans

- Hydro X XC9 RGB CPU Water Block

 

Memory is 8 sticks - Corsair Vengeance RGB Pro 64GB (4x16GB) DDR4 3200

Power - CORSAIR AXi Series, AX1600i, 1600 Watt, 80+ Titanium Certified

 

USB lighting devices

- Corsair integrated Commander Pro

- 2x Corsair Lighting Node COREs

 

Mouse is Corsair Scimitar Pro RGB

Keyboard: Corsair K95 RGB Platinum Mechanical

Edited February 16, 2021 by ProGeek
Add more devices

[ProGeek]

Initial dump file analysis.

 

 

For analysis of this file, run !analyze -v

3: kd> !analyze -v

*******************************************************************************

* *

* Bugcheck Analysis *

* *

*******************************************************************************

 

DRIVER_POWER_STATE_FAILURE (9f)

A driver has failed to complete a power IRP within a specific time.

Arguments:

Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time

Arg2: ffffb48642154cf0, Physical Device Object of the stack

Arg3: ffff8406c1645850, nt!TRIAGE_9F_POWER on Win7 and higher, otherwise the Functional Device Object of the stack

Arg4: ffffb486469eb010, The blocked IRP

 

Debugging Details:

------------------

 

Implicit thread is now ffffb486`299b4080

 

KEY_VALUES_STRING: 1

 

Key : Analysis.CPU.Sec

Value: 4

 

Key : Analysis.DebugAnalysisProvider.CPP

Value: Create: 8007007e on MONOLITH

 

Key : Analysis.DebugData

Value: CreateObject

 

Key : Analysis.DebugModel

Value: CreateObject

 

Key : Analysis.Elapsed.Sec

Value: 4

 

Key : Analysis.Memory.CommitPeak.Mb

Value: 88

 

Key : Analysis.System

Value: CreateObject

 

 

BUGCHECK_CODE: 9f

 

BUGCHECK_P1: 3

 

BUGCHECK_P2: ffffb48642154cf0

 

BUGCHECK_P3: ffff8406c1645850

 

BUGCHECK_P4: ffffb486469eb010

 

DRVPOWERSTATE_SUBCODE: 3

 

FAULTING_THREAD: ffffb486299b4080

 

BLACKBOXBSD: 1 (!blackboxbsd)

 

 

BLACKBOXNTFS: 1 (!blackboxntfs)

 

 

BLACKBOXPNP: 1 (!blackboxpnp)

 

 

BLACKBOXWINLOGON: 1

 

PROCESS_NAME: System

 

STACK_TEXT:

ffff8406`c161b680 fffff804`07265850 : 00000000`00000009 ffff8406`ffffffff 00000000`00000000 ffffb486`55bf8158 : nt!KiSwapContext+0x76

ffff8406`c161b7c0 fffff804`07264d7f : 00000000`00000000 00000000`00000000 ffff8406`c161b980 00000000`00000000 : nt!KiSwapThread+0x500

ffff8406`c161b870 fffff804`07264623 : ffffb486`00000000 ffffb486`00000000 ffffb486`5058db00 ffffb486`299b41c0 : nt!KiCommitThreadWait+0x14f

ffff8406`c161b910 fffff804`52294ece : ffffb486`467e32a8 00000000`00000000 00000000`00000000 ffff8406`c161ba00 : nt!KeWaitForSingleObject+0x233

ffff8406`c161ba00 fffff804`522941d7 : ffffb486`46ae61d0 00000000`00000002 ffffb486`469eb710 ffffb486`469eb010 : HIDCLASS!CancelAllPingPongIrps+0x1fe

ffff8406`c161ba60 fffff804`522926d6 : ffffb486`46ae61b0 00000000`00000000 00000000`00000016 fffff804`0739ccc6 : HIDCLASS!HidpFdoPower+0x247

ffff8406`c161bae0 fffff804`0739ca99 : ffff8406`c161bbf0 ffffb486`299b4080 ffffb486`469eb010 ffffb486`00000000 : HIDCLASS!HidpMajorHandler+0x206

ffff8406`c161bb70 fffff804`07317e25 : 00000000`00000000 fffff804`0739c8c0 00000000`00000000 00000000`000000be : nt!PopIrpWorker+0x1d9

ffff8406`c161bc10 fffff804`073fd0d8 : ffffe000`cf880180 ffffb486`299b4080 fffff804`07317dd0 00000000`00000000 : nt!PspSystemThreadStartup+0x55

ffff8406`c161bc60 00000000`00000000 : ffff8406`c161c000 ffff8406`c1616000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x28

 

 

STACK_COMMAND: .thread 0xffffb486299b4080 ; kb

 

SYMBOL_NAME: HIDCLASS!CancelAllPingPongIrps+1fe

 

MODULE_NAME: HIDCLASS

 

IMAGE_NAME: HIDCLASS.SYS

 

IMAGE_VERSION: 10.0.19041.1

 

BUCKET_ID_FUNC_OFFSET: 1fe

 

FAILURE_BUCKET_ID: 0x9F_3_HIDCLASS!CancelAllPingPongIrps

 

OS_VERSION: 10.0.19041.1

 

BUILDLAB_STR: vb_release

 

OSPLATFORM_TYPE: x64

 

OSNAME: Windows 10

 

FAILURE_ID_HASH: {4f75e063-21d8-788d-807c-6f8cb2bfd785}