InsaneMustang Posted February 13, 2021 Share Posted February 13, 2021 Hi all, I bought a new Corsair Katar Pro Wireless mouse today from best buy. I plugged up the mouse and download the iCUE software. Mouse was working properly. I noticed the mouse had an update available so I went ahead and did that. After the update, the mouse won't work. I did a 'hard reset' by holding down the L/R buttons while the mouse was off. After turning on the mouse (with the buttons held down) I waited 5 seconds and left go. The mouse flashes white for a while but it never connects or works properly again. I know the easiest answer is to take it back to the store, but it's about 15 miles away and I don't want to if someone else knows something I can try. Link to comment Share on other sites More sharing options...
Corsair Employees Corsair Blade Posted February 17, 2021 Corsair Employees Share Posted February 17, 2021 Hi Insane(inthe)Mustang, It unfortunately sounds like the device may bricked itself while performing the firmware update. We definitely understand not wanting to go out right now -- go ahead and open up a ticket with support using the link at the top of this page, and we can help you with a mail-in warranty replacement, as long as you have eligible proof of purchase. Link to comment Share on other sites More sharing options...
Squatting_Tiger Posted March 15, 2021 Share Posted March 15, 2021 Got the same problem here. Second one after the first got RMA'd for the same problem. Is there no fix? Bad batch?? Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now