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Dark Core RGB Pro Dongle Error

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I just got a Dark Core RGB Pro. When I go to update the firmware I get an error for the dongle firmware saying it was "unsuccessful" for 2.4.14.


I reinstalled iCue with no change. Is there a fix for this or did I receive a faulty mouse. Which would be unfortunate because I RMA'd my old mouse for this one.

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  • Corsair Employees
We are finding that this issue is being caused by third party software conflicting and preventing the firmware from updating. Close ALL applications running in the background especially things like Aida64, HWmonitor, HWInf64, RGB Fusion, etc... Essentially if it can act as a system monitoring software or controls RGB hardware close them down and then update the mouse firmware.
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