Jump to content
Corsair Community

Dark Core Pro soft reset needed regularly


Recommended Posts

Not sure what is happening but everything has been updated to the latest firmware and my dark core pro rgb has needed constant soft reset after lights go out. Even if I remove the dongle to move to another port I after to soft reset to get the mouse working again.

 

fully charged

 

icue: 3.37.130

mouse: 2.7.37

dongle: 2.4.14

keyboard 3.24

Link to comment
Share on other sites

  • 2 weeks later...
  • Corsair Employees

Hi Itster,

 

Go ahead and submit this as a ticket to support, and provide some additional details such as, what exactly isn't functioning on the mouse after the lights go out.

 

Also please provide a photo of the serial on the underside of the mouse for review as well - this will expedite your troubleshooting process some.

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share

×
×
  • Create New...