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Dark Core Pro soft reset needed regularly

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Not sure what is happening but everything has been updated to the latest firmware and my dark core pro rgb has needed constant soft reset after lights go out. Even if I remove the dongle to move to another port I after to soft reset to get the mouse working again.


fully charged


icue: 3.37.130

mouse: 2.7.37

dongle: 2.4.14

keyboard 3.24

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  • 2 weeks later...
  • Corsair Employees

Hi Itster,


Go ahead and submit this as a ticket to support, and provide some additional details such as, what exactly isn't functioning on the mouse after the lights go out.


Also please provide a photo of the serial on the underside of the mouse for review as well - this will expedite your troubleshooting process some.

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