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icue crashes when windows is locked


Effigy
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Yah - I was just hopping around and saw that the asus plugins are problematic. This appears to be going on for years with no fix.

 

Corsair seems to have a technical backlog based on "innovation" that basically looks like they are being led around by marketing teams. They are stockpiling technical debt and its catching up to them.

 

CORSAIR

 

You have so many issues. Be the company you used to be, not desperate to keep up with disconnected marketing people. When you innovate, make sure your solutions WORK. iCUE is a dogs breakfast of fails and crashes. You are "innovating" your way into sucking. Stop. Clean up. Get it right.

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  • Corsair Employees
Yah - I was just hopping around and saw that the asus plugins are problematic. This appears to be going on for years with no fix.

 

Corsair seems to have a technical backlog based on "innovation" that basically looks like they are being led around by marketing teams. They are stockpiling technical debt and its catching up to them.

 

CORSAIR

 

You have so many issues. Be the company you used to be, not desperate to keep up with disconnected marketing people. When you innovate, make sure your solutions WORK. iCUE is a dogs breakfast of fails and crashes. You are "innovating" your way into sucking. Stop. Clean up. Get it right.

 

The Asus plugin is developed, and provided by Asus. If you have issues with the that plugin then you will need to stop blaming iCUE and contact Asus for help with their software/plugin.

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The Asus plugin is developed, and provided by Asus. If you have issues with the that plugin then you will need to stop blaming iCUE and contact Asus for help with their software/plugin.

 

Sorry, but this is a poor response. Corsair is also responsible for plugins working properly in their software. You guys should be working *together*, not throwing blame at each other.

 

If it's truly an issue with the way ASUS has implemented their plugin, they should provide you guys with an update since the problem is presenting itself in iCue, not ASUS software.

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No - it did not. Disabling the plugins and the SDK had no bearing on the software failing.

 

The community just told you that this is unacceptable. Your response is entirely tone deaf. As stated by @Berzerker, the "throw ASUS under the bus" thing is really tired. Whichever of your employees took on that ego driven insecure position should consider the following arguments:

 

1) Between the 4000X, the h115i Elite Cappelix AIO, the 4x LL120 fans, 4x8GB Vengeance low profile DD4 DIMMS, the RM750x, the Force MP600 PCIE gen 4 NVMe SSD, the ST100, the Virtuos SE, the K95 and the dark core pro - PAY CLOSE ATTENTION NOW.... I HAVE SPENT ALOT OF MONEY ON YOUR PRODUCT. Get it?

 

2) ALOT OF MONEY - in a pandemic, where investments have to be made in a calculated way. Its my first upgrade in 5 years. Money isn't exactly flowing like water. My hope was that all this would work and the software would be mature. It does NOT work and is not mature. The software crashes regularly, in fact it is the most crashy software I have run in years. There are countless posts saying the same thing, but very few crossing the "we don't care line" like this thread did.

 

3) I made my decisions based on the way Corsair used to engineer their product. Now, between the completely unreliable icue, the non existent single dongle promise of wireless and what has been the worst RMA on the K95, I have lost all faith that Corsair gets it at all any more. The company is being run by a financier and not an engineer.

 

4) This money didn't go to ASUS based on their promises, DID IT? ASUS has made and bettered all of its commitments to me. Their products are well engineered - excellent. Corsairs are, at least at the moment, NOT.

 

Let me be very, VERY clear - any employee who puts a unintelligent and ill constructed response over consumer commitment to your product should be set up for a conversation. Basically, a Corsair employee just told me "just shut up and take that our product doesn't work. Oh, and blame ASUS. You're welcome."

 

Happy to hear another argument that is structured according to some logic that isn't "suck it up." This isn't Karen asking to see the manager - this is someone who put a significant amount of personal money on the line being told "We just took your money, and oh well. Its someone else's fault. Just walk away. Recourse? No. Fix it?.... NEXT CUSTOMER PLEASE...." I paid well over a thousand dollars on YOUR PRODUCT - its not the most, but its certainly up there. Corsair is taking advantage of the fact that we are expected to be polite and just "take it." Being polite in the face of a broken promise is difficult, but we somehow are being asked to manage and say nothing with a smile on our face....

 

... no.

 

FIX.

 

YOUR.

 

PROBLEM.

 

You're welcome, by the way.

Edited by Effigy
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  • 2 weeks later...

Thank you for this message, I totally agree with you.

 

And because it is better to tell several, I add my stone to the building.

 

Hoping to have an update soon that will fix this problem. There it is not even a question of having an additional functionality on the software, but of having something that works correctly to be able to properly use the products sold with the iCue label.

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Thanks for making Corsair aware - it's important that the community say something to them. The more the better. Honestly, still bothers me that there are Corsair employees literally blaming their partners for features they enable in their own software, and it appears that this is not even the issue causing it to crash.

 

I have interacted with one of the icue product managers directly about the many issues - he assures me (and I believe him - guy was a pro and honestly just spoke plainly with no lying) that the pending release of the next version of icue will solve most issues.

 

The only outstanding issue is the employees responding in this forum who are happy to dismiss customer investments to stop people for holding them accountable for what they are actually accountable for.

 

CORSAIR STAFF: Never look at a paying customer who has put so much money into your product to tell them "go away and talk to ASUS." You basically just said "We just took your money. Shut up and like what you got, ingrate." I'm not sure who the person is, but seriously, someone in leadership needs to provide some "unambiguous" direction to their teams.

Edited by Effigy
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