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Corsair ram issue or mobo issue?

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In my new system I installed CMW32GX4M2Z3600C18. Corsair support said to ask asus if the ram should work, asus said it should so they said the mobo was bad. Asus had my try a different ram without even asking what it is. With some older ddr4 it changes from a dram light error code to a vga and boot light. I’m a little lost here. Any help would be great. Thanks
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