Corsair Void Elite RGB 7.1 Surround crackling sound

[brsksz]

Hello, I've been buying this product for four days. The first day everything was normal. I downloaded the iCUE software and there was no problem. However, on the second day, when I turned on the computer and put on the headset, crackling noises began to come.When I deleted the firmware and replug the headset, the problem was temporarily resolved.However, I noticed that the crackling noise continued as long as the "iCUE" software was open.When I close the program, the problem goes away, but I couldn't find a permanent solution. This problem has been ongoing since 2017. Hasn't there been any development since those years? I wonder...

[Corsair Albert]

Hi,

 

Have you tried a soft reset? To soft reset your headset:

 

1. Make sure your headset is currently unplugged.
   
2. Make sure your headset is powered on.
   
3. Hold the Mute button on the headset down for about 15 seconds.
   
4. Hold down the power button until the headset turns on.
   
5. Test your headset and see if the issue is resolved.
   

 

If the reset does not remedy your issue, please open a ticket at https://help.corsair.com - our support will take care of you.