Corsair Virtuoso mic and audio dont work at the same time

[adrock151]

I have had a virtuoso for a couple weeks and its been workin fine but today just randomly the mic stopped working i figured i just needed to unplug it and plug it in again so i did that and i could hear the voice saying mic on charge complete but it still didnt work so i tried again and this time i could hear mic on charge complete again but no other audio on my computer but my computer was picking up audio from my mic

[Corsair Albert]

Hi adrock151,

 

You could try different USB ports to see if the issue still persists. I'm assuming your headset is already on the latest firmware available via iCUE, so I suggest attempting a soft reset. To soft reset your headset:

 

1. Make sure your headset is currently unplugged.

2. Make sure your headset is powered on.

3. Hold the Mute button on the headset down for about 15 seconds.

4. Switch the headset off and then back on.

5. Test your headset and see if the issue is resolved.