Grazza Posted January 20, 2021 Share Posted January 20, 2021 iCUE told me the firmware needed updating and now the headset starts crashing every time I try to use the microphone. Have tried forcing iCUE to update firmware but its saying its 0.01 and wont update. Does anyone know where to get a firmware image of correct version? Seems stupid to have that option and not supply them on their website. I did a whole clean install and it worked fine for about 5 minutes until iCUE caught up and did the firmware thing again :/ Link to comment Share on other sites More sharing options...
Corsair Employees Corsair Notepad Posted January 20, 2021 Corsair Employees Share Posted January 20, 2021 Utilize the Force Update option in the iCUE software for your headset. If that doesn't work you will need to reach out to our support team by opening a ticket at https://help.corsair.com Link to comment Share on other sites More sharing options...
Grazza Posted January 20, 2021 Author Share Posted January 20, 2021 Forced update hasn't worked, either gets stuck half way or completes but stays on the seemingly corrupt version. Reached out to support for a firmware image but they refused to supply one. Guess I am stuck hoping they release an iCUE/firmware update that works Link to comment Share on other sites More sharing options...
Corsair Employees Corsair Notepad Posted January 20, 2021 Corsair Employees Share Posted January 20, 2021 We aren't able to provide the firmware for the headsets unfortunately. If the issue isn't resolved you need to request that the agent replace the headset for you under our warranty. Link to comment Share on other sites More sharing options...
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