Corsair Employees Corsair Albert Posted January 19, 2021 Corsair Employees Share Posted January 19, 2021 (edited) Hey everyone, Today we’re releasing the CORSAIR MM700 RGB Extended Cloth Gaming Mouse Pad. Our new mousepad provides a spacious, edge-lit stage for more than just your mouse. Here’s a few quick highlights: • Equipped with 3-zone RGB lighting, providing luminescence all around • 2-port USB hub to power your essentials - mice, SLIPSTREAM Wireless dongle, or USB headset • Woven textile surface which provides an optimal glide for high-performance gaming mice Click here for more information. We’ve put together a quick FAQ below. Q: Is there built-in lighting modes? A: Yes, there are 12 built-in lighting modes which range from different static colors to RGB lighting effects. Q: Exactly how big is the MM700 RGB? A: The MM700's is considered an extended-XL mouse pad, with a 930 x 400 mm surface and a plush 4mm thickness for comfort. Q: Is the cable detachable? A: You bet! The MM700 RGB's connection is a detachable USB Type-C to Type-A cable. Let us know if you guys have any questions or thoughts! Edited March 31, 2021 by Corsair Albert Link to comment Share on other sites More sharing options...
Arv Posted January 21, 2021 Share Posted January 21, 2021 Q. Is there an option for lights off in the built-in modes? Q. Does it remember the last setting after power off? Q. Does it require iCue software to be running for custom lights or does it save onboard? Link to comment Share on other sites More sharing options...
LeDoyen Posted January 22, 2021 Share Posted January 22, 2021 Q. Is there an option for lights off in the built-in modes? Q. Does it remember the last setting after power off? Owners of the MM800 will be very interested in those two..:D: Link to comment Share on other sites More sharing options...
MADRGB Posted January 23, 2021 Share Posted January 23, 2021 You write 3 lighting zones. Is that on the actual pad or 2 on the pad plus the logo? From what I can see on the pictures it looks like 2 on the pad? Like the Steelseries one... Also, will we ever see a xxl pad with true argb? That would really be a novelty, afaik no one ever made one. Link to comment Share on other sites More sharing options...
Parmenedes Posted January 25, 2021 Share Posted January 25, 2021 I am quite tempted to get one of these even though it's almost certainly too big for me. And my house. And my state. Link to comment Share on other sites More sharing options...
MADRGB Posted January 26, 2021 Share Posted January 26, 2021 You launch a new product and ask us for comments and questions and then go silent mode....not impressed. Link to comment Share on other sites More sharing options...
Corsair Employees Corsair Albert Posted January 26, 2021 Author Corsair Employees Share Posted January 26, 2021 (edited) Q. Is there an option for lights off in the built-in modes? Q. Does it remember the last setting after power off? Q. Does it require iCue software to be running for custom lights or does it save onboard? Toggling off the lighting is not included as one of the built-in lighting modes.Yes, the last lighting setting (from the pre-built modes, not iCUE) is remembered after powering off.iCUE is required for custom lighting effects. Aside from various static colors available on the prebuilt modes, there is also rainbow, color shift, color pulse, and color breathe. You write 3 lighting zones. Is that on the actual pad or 2 on the pad plus the logo? From what I can see on the pictures it looks like 2 on the pad? Like the Steelseries one... Also, will we ever see a xxl pad with true argb? That would really be a novelty, afaik no one ever made one. 2 lighting zones for the mouse mat itself and 1 lighting zone for the logo. I cannot say if there's such a mouse mat in development at the moment - but we are always listening to feedback. I am quite tempted to get one of these even though it's almost certainly too big for me. And my house. And my state. It'll make your desk feel nice and cozy... and your house. And your state. Edited February 2, 2021 by Corsair Albert Link to comment Share on other sites More sharing options...
christophe22 Posted January 30, 2021 Share Posted January 30, 2021 Bonjour, je vous contact pour savoir quand l'article "MM700 RGB Extended Mouse Pad" sera disponible a la vente en France ? y'a t'il une date de livraison prévu ? Il n'est toujours pas visible également dans le logiciel Icue ----- (i am french, sorry for bad english) Hello, I contact you to know when the article Will "MM700 RGB Extended Mouse Pad" be available for sale in France? Is there a scheduled delivery date? It is still not visible also in the Icue software Link to comment Share on other sites More sharing options...
hastegag Posted February 2, 2021 Share Posted February 2, 2021 I just got one which just arrived today as I had been using the polaris with the large mouse mat over the top to both diffuse the lighting and as the USB, so this was a perfect fit. To clarify some of the items above, the mousemat is fantastic, everything you would expect in a cloth mousemat, perhaps more. However there are only 2 zones (which is advertised as such) on the mat, it is basically left and right. Then there is a logo zone in addition to those two zones, on the top of the USB connections. The upside is, you get two USB's plus the lighting out of a single USB 3 to C type cable. Everything is very flat and out of the way. The biggest disappointment is (maybe?), I am not yet under the impression it will remember the last lighting, as was a pitfall of the polaris. I tried setting the default lighting to Static color 0 0 0 and as soon as you hit win L to lock, the factory rainbow mode comes up. Perhaps I am missing a step? Link to comment Share on other sites More sharing options...
Corsair Employees Corsair Albert Posted February 2, 2021 Author Corsair Employees Share Posted February 2, 2021 Bonjour, je vous contact pour savoir quand l'article "MM700 RGB Extended Mouse Pad" sera disponible a la vente en France ? y'a t'il une date de livraison prévu ? Il n'est toujours pas visible également dans le logiciel Icue ----- (i am french, sorry for bad english) Hello, I contact you to know when the article Will "MM700 RGB Extended Mouse Pad" be available for sale in France? Is there a scheduled delivery date? It is still not visible also in the Icue software I see it listed on FR Corsair/Amazon - so it should be sold in France. Shipping logistics is a bit tricky right now but unfortunately I cannot provide an ETA. I just got one which just arrived today as I had been using the polaris with the large mouse mat over the top to both diffuse the lighting and as the USB, so this was a perfect fit. To clarify some of the items above, the mousemat is fantastic, everything you would expect in a cloth mousemat, perhaps more. However there are only 2 zones (which is advertised as such) on the mat, it is basically left and right. Then there is a logo zone in addition to those two zones, on the top of the USB connections. The upside is, you get two USB's plus the lighting out of a single USB 3 to C type cable. Everything is very flat and out of the way. The biggest disappointment is (maybe?), I am not yet under the impression it will remember the last lighting, as was a pitfall of the polaris. I tried setting the default lighting to Static color 0 0 0 and as soon as you hit win L to lock, the factory rainbow mode comes up. Perhaps I am missing a step? Thanks for your feedback, hastegag! I apologize for the lack of clarification on my part - it will remember the last lighting effect set via the pre-built modes, but not the last lighting effect set via iCUE. I've edited my previous post to clear this up. Link to comment Share on other sites More sharing options...
hastegag Posted February 4, 2021 Share Posted February 4, 2021 it will remember the last lighting effect set via the pre-built modes, but not the last lighting effect set via iCUE. Ah cool, I just noticed this the other day I had not even seen the button located at the rear top of the connector at the top right of the mousemat. I didn't read the manual or anything so I just stumbled across that. For those that don't want to have the mat running when AFK for example, you can easily disconnect this one modularly at the usb c (which is way different from the Polaris). Like if I don't want any type of lighting, its easy to unplug on my way out. Hardware button is a great thing i just wish an option in the rotation was 'off', or 'all black' and perhaps that's a firmware away. Link to comment Share on other sites More sharing options...
Parmenedes Posted February 7, 2021 Share Posted February 7, 2021 (edited) I'm just wondering if anyone is having trouble keeping this mat connected to iCue. It keeps disconnecting (to be a little clearer, it inevitably gets the dreaded red-triangle-exclamation-point next to it in icue). I'm troubleshooting it with some help in a different thread, but I thought I'd ask here too. Unplugging/replugging it in or quitting/restarting icue generally fixes it for a few minutes, or if I'm lucky a couple of hours, but it always comes back, and it doesn't matter which USB port I plug it into, including into hubs, into another Corsair device, or into (various different) usb ports directly into the pc. When the red triangle appears next to the mm700 icon in icue, the lights on the mat stay on, but they freeze up. I had a similar problem with the MM800 (which I'm upgrading from), which when it was plugged in actually appeared to cause problems with other usb devices as well. Edited February 7, 2021 by Parmenedes Link to comment Share on other sites More sharing options...
Corsair Employees Corsair Albert Posted February 12, 2021 Author Corsair Employees Share Posted February 12, 2021 I'm just wondering if anyone is having trouble keeping this mat connected to iCue. It keeps disconnecting (to be a little clearer, it inevitably gets the dreaded red-triangle-exclamation-point next to it in icue). I'm troubleshooting it with some help in a different thread, but I thought I'd ask here too. Unplugging/replugging it in or quitting/restarting icue generally fixes it for a few minutes, or if I'm lucky a couple of hours, but it always comes back, and it doesn't matter which USB port I plug it into, including into hubs, into another Corsair device, or into (various different) usb ports directly into the pc. When the red triangle appears next to the mm700 icon in icue, the lights on the mat stay on, but they freeze up. I had a similar problem with the MM800 (which I'm upgrading from), which when it was plugged in actually appeared to cause problems with other usb devices as well. Have you gotten in touch with our support to see what their proposed solutions may be? Link to comment Share on other sites More sharing options...
Parmenedes Posted February 14, 2021 Share Posted February 14, 2021 (edited) Have you gotten in touch with our support to see what their proposed solutions may be? Yes, they had me do a clean install of icue (including registry steps). Problem still occuring. They said I'd need to exchange it if it keeps happening. I'm still doing some trouble-shooting of my own, partly just to see if I can figure out what else is going on, and partly just because tech support often just has me RMA stuff a lot of the time, but it looks like I might end up having to RMA it, which is dismaying because I've had to do that with all too many corsair products over the last year. I love Corsair, but having things randomly disconnect/lighting freeze/losing connection with iCue/etc. is becoming pretty frustrating -even moreso because every time I do a clean install of iCue, I then have to spend substantial time manually setting up all my keybinds, fan curves (for nine fans), and lighting effects. Keyboard lighting started freezing up again too recently - something that seemed to have been solved at first by the clean iCue install but only for a couple of days. I am convinced this is a problem with iCue because I've had similar problems with various corsair devices on two different pc's with completely different hardware. It also seems like there is more than one problem going on, which has made it harder to diagnose. Before I got the mm700, I eventually figured out that simply having the mm800 rgb (my old mousepad) plugged into my pc at all created all kinds of usb problems with other devices (again, it didn't matter what usb ports I used, whether through a hub, another corsair device, or directly into any of the various usb ports on the pc itself). They told me I'd need to RMA that, which I did even though I was in the process of buying an mm700. My old ST100 RGB headset stand caused exactly the same problems (on two different pc's) as the mm800 as well, but I didn't bother putting in a ticket or trying to RMA it since it's a few years old at this point. After much trouble-shooting on my own, I eventually figured out that I just couldn't have either one of those devices plugged in if I wanted my other usb devices to work consistently (even if I only had a bare minimum of devices plugged in, which I tested in case the problem was having too many). Ditching both of them altogether helped a lot but still didn't solve the problems completely I'm starting to wonder if one problems might be that iCue can only handle so many devices. I have 9 things controlled by iCue right now (as in, nine things that show up in icue, several of which control more stuff, like my commander cores and lighting node pro). My main motherboard is an MSI z490 meg ace, which really shouldn't have any trouble dealing with having lots of usb devices plugged in in the first place (the second computer has an MSI z370 gaming pro carbon). At this point I am kind of at a loss. I love Corsair products but want them to just work rather than having to spend so much time troubleshooting them. James posted way back in October about a whole "next gen" iCue that is being worked on and a closed beta associated with it. I had been hoping to be a part of that program (in case it fixed the stability problems with iCue that are well-documented and criticized online in various places, including linus tech tips, gamers nexus, reddit, etc., even though it was admittedly a beta program), or at the very least to hear more about it on the forums since then, but it's been four months without a word (so far as I can find), so now I'm wondering whether the whole thing has been abandoned. The problem I mentioned initially about the mm700 is far from an isolated incident. I've made multiple threads and put in multiple tickets about stuff going wrong with my Corsair devices, and my intuition is that a lot of it has to do with iCue, but I just don't know. Alright, I'll end my rambling post now. Edit: my mm700 literally froze up again while I was writing this post. Haha? Edited February 14, 2021 by Parmenedes Link to comment Share on other sites More sharing options...
Parmenedes Posted February 14, 2021 Share Posted February 14, 2021 By the way, I tried to upload my debug logs here just in case anyone here found them more useful than tech support did, but they've been running for awhile and are too large to upload I guess. The error.0.log is 102 MB The error.log is 19.5 MB And the trace.log is 66 MB Link to comment Share on other sites More sharing options...
robmp11 Posted February 16, 2021 Share Posted February 16, 2021 I know this was just released not too long ago but is this going to be as hard to get as a 3080? no one seems to have them welcome to 2021 Link to comment Share on other sites More sharing options...
Parmenedes Posted February 16, 2021 Share Posted February 16, 2021 I know this was just released not too long ago but is this going to be as hard to get as a 3080? no one seems to have them welcome to 2021 It looks like it might be that way. Probably not quite as hard to get as a GPU, but yeah the whole electronics market is a complete mess right now. I managed to nab an mm700 on day one at retail price ($60). Unfortunately, it appears to be defective (according to my support ticket with Corsair). All the third-party sellers on amazon and whatnot are of course price-gouging the crap out of it now, charging two to three times MSRP, and amazon said they can't even exchange my defective one for a new one due to supply constraints. Corsair support told me a week ago I'd need to RMA it, but I haven't heard a word from them since then after responding that I'd like to try to move the RMA along, so now I'm suspecting they don't have stock either... not sure. The whole electronics price-gouging thing has been around in one form or another for years, but it's gotten completely out of hand this year, and I'm hoping that the various companies involved are coming up with some kind of plan to do something about it, as it's pretty frustrating for all users. Even the guy I spoke with at amazon when trying to exchange my mm700 said he was really frustrated with the situation too because he personally can't get ahold of electronics he wants without paying several times the normal retail price for stuff, and I'd think he'd have back-channels or whatever he could work through, given he works for amazon. I hope you manage to find one at a reasonable price. The product itself is pretty cool - it's just been frustrating that I can't get mine to work. Link to comment Share on other sites More sharing options...
Corsair Employees Corsair Albert Posted February 17, 2021 Author Corsair Employees Share Posted February 17, 2021 (edited) Yes, they had me do a clean install of icue (including registry steps). Problem still occuring. They said I'd need to exchange it if it keeps happening. I'm still doing some trouble-shooting of my own, partly just to see if I can figure out what else is going on, and partly just because tech support often just has me RMA stuff a lot of the time, but it looks like I might end up having to RMA it, which is dismaying because I've had to do that with all too many corsair products over the last year. I love Corsair, but having things randomly disconnect/lighting freeze/losing connection with iCue/etc. is becoming pretty frustrating -even moreso because every time I do a clean install of iCue, I then have to spend substantial time manually setting up all my keybinds, fan curves (for nine fans), and lighting effects. Keyboard lighting started freezing up again too recently - something that seemed to have been solved at first by the clean iCue install but only for a couple of days. I am convinced this is a problem with iCue because I've had similar problems with various corsair devices on two different pc's with completely different hardware. It also seems like there is more than one problem going on, which has made it harder to diagnose. Before I got the mm700, I eventually figured out that simply having the mm800 rgb (my old mousepad) plugged into my pc at all created all kinds of usb problems with other devices (again, it didn't matter what usb ports I used, whether through a hub, another corsair device, or directly into any of the various usb ports on the pc itself). They told me I'd need to RMA that, which I did even though I was in the process of buying an mm700. My old ST100 RGB headset stand caused exactly the same problems (on two different pc's) as the mm800 as well, but I didn't bother putting in a ticket or trying to RMA it since it's a few years old at this point. After much trouble-shooting on my own, I eventually figured out that I just couldn't have either one of those devices plugged in if I wanted my other usb devices to work consistently (even if I only had a bare minimum of devices plugged in, which I tested in case the problem was having too many). Ditching both of them altogether helped a lot but still didn't solve the problems completely I'm starting to wonder if one problems might be that iCue can only handle so many devices. I have 9 things controlled by iCue right now (as in, nine things that show up in icue, several of which control more stuff, like my commander cores and lighting node pro). My main motherboard is an MSI z490 meg ace, which really shouldn't have any trouble dealing with having lots of usb devices plugged in in the first place (the second computer has an MSI z370 gaming pro carbon). At this point I am kind of at a loss. I love Corsair products but want them to just work rather than having to spend so much time troubleshooting them. James posted way back in October about a whole "next gen" iCue that is being worked on and a closed beta associated with it. I had been hoping to be a part of that program (in case it fixed the stability problems with iCue that are well-documented and criticized online in various places, including linus tech tips, gamers nexus, reddit, etc., even though it was admittedly a beta program), or at the very least to hear more about it on the forums since then, but it's been four months without a word (so far as I can find), so now I'm wondering whether the whole thing has been abandoned. The problem I mentioned initially about the mm700 is far from an isolated incident. I've made multiple threads and put in multiple tickets about stuff going wrong with my Corsair devices, and my intuition is that a lot of it has to do with iCue, but I just don't know. Alright, I'll end my rambling post now. Edit: my mm700 literally froze up again while I was writing this post. Haha? Next-gen iCUE is very much in the works, still. Your input is appreciated, Parmenedes so no worries about a rambling post. Does forcing a firmware update seem to resolve the iCUE connection issue by any chance? I know this was just released not too long ago but is this going to be as hard to get as a 3080? no one seems to have them welcome to 2021 Availability shouldn't be as difficult as getting a RTX 3080 - I suggest signing up for the stock notification on our website if you haven't already. Edited February 17, 2021 by Corsair Albert Link to comment Share on other sites More sharing options...
Parmenedes Posted February 18, 2021 Share Posted February 18, 2021 (edited) Next-gen iCUE is very much in the works, still. Your input is appreciated, Parmenedes so no worries about a rambling post. Does forcing a firmware update seem to resolve the iCUE connection issue by any chance? Availability shouldn't be as difficult as getting a RTX 3080 - I suggest signing up for the stock notification on our website if you haven't already. Thanks again for the response, Albert, and for encouraging feedback/experiences that we have. Forcing a firmware update was indeed one of the many things I tried, and it didn't fix the problem. I've been checking daily from within iCue to see if a newer firmware is out yet as well (in case it is a firmware problem), but nothing new has been released as of yet. And my suspicions regarding RMA's were indeed correct. I received an email this morning that said that Corsair has no stock and cannot RMA my unit at this time. So I have a defective unit that I can't exchange at amazon, and even Corsair can't replace it. I could just return it at amazon for a refund, but then I'd have no idea when I'd be able to buy it again from anyone other than scalpers charging two to three times MSRP (that's the going rate for all third-party sellers I've found online on various sites). I realize that planned scarcity (purposefully making sure a company can't meet demand when a product is released) is a common practice with electronics companies (cough cough Apple cough Nvidia cough AMD) so that they can point to the fact that whatever new thing they're selling sold out on day one and tell the world (or let the media tell them), "Look at how awesome this product must be! It's already sold out everywhere." I'm not saying that Corsair is necessarily doing this, but it is a well-known common practice amongst electronics companies. However, with the HUGE scalping problem that's going on now, I'm hoping that whichever corporations do practice this put a stop to it - it's gotten Nvidia in particular plenty of bad press, along with AMD more recently, so maybe this kind of thing will indeed come to an end soon. On the other hand, their products are selling like hotcakes (mostly to people who then resell them on ebay at insane markups, unfortunately). And of course, it's understandable that in such a climate, people will tend to assume that everyone is doing it anytime something sells out, so I'll reiterate that I am not saying this is what Corsair is doing and have zero evidence that this is the case. But the fact that I can't even get an RMA going because Corsair has no stock is pretty irritating and does indeed bring out that suspicious part of myself. Edited February 18, 2021 by Parmenedes Link to comment Share on other sites More sharing options...
Berzerker Posted February 19, 2021 Share Posted February 19, 2021 Guys, please add an option for turning the LEDs *off*. There's no "hardware lighting" setting (presumably because of the hardware button), but I can't turn it off if, for example, my screen is locked when iCUE doesn't have control. Link to comment Share on other sites More sharing options...
ScarreDJokeR Posted February 20, 2021 Share Posted February 20, 2021 Hi I just bought the mm700 and i notice there is NO gaming integration to the supported games. Is going to be any update to icue to have gaming integration? Thanks Link to comment Share on other sites More sharing options...
Gismodan Posted February 24, 2021 Share Posted February 24, 2021 (edited) Hello, So far I am loving the mouse mat with one exception, the corner with the logo will not lie flat and has a bulge, I think perhaps the stitching on the led tube is too tight. I have tried laying a paperweight on it for several days but no luck, it just won't lie flat. Do I need to RMA it? https://imgur.com/a/OdNYcNJ Edited February 24, 2021 by Gismodan Link to comment Share on other sites More sharing options...
Berzerker Posted February 26, 2021 Share Posted February 26, 2021 Hello, So far I am loving the mouse mat with one exception, the corner with the logo will not lie flat and has a bulge, I think perhaps the stitching on the led tube is too tight. I have tried laying a paperweight on it for several days but no luck, it just won't lie flat. Do I need to RMA it? https://imgur.com/a/OdNYcNJ Mine has that, but on a different edge. I think it's unfortunately just the nature of the product. Link to comment Share on other sites More sharing options...
StarPiercer Posted February 26, 2021 Share Posted February 26, 2021 I just got my MM700 recently. I am having somewhat a similar problem. Whenever I power my PC (or restart), the mouse pad isn't detected until I plug and replug back in. It's in a USB 3.1 gen 1 port. Here is what I have tried: -clean reinstalled corsair -updated firmware -disabled USB selective suspend -removed the device once it is detected and replugged in the mouse pad. -switched USB ports. Even without ICUE, my mousepad fails to be detected by my PC. Any similar problems? Link to comment Share on other sites More sharing options...
Parmenedes Posted March 2, 2021 Share Posted March 2, 2021 (edited) I just got my MM700 recently. I am having somewhat a similar problem. Whenever I power my PC (or restart), the mouse pad isn't detected until I plug and replug back in. It's in a USB 3.1 gen 1 port. Here is what I have tried: -clean reinstalled corsair -updated firmware -disabled USB selective suspend -removed the device once it is detected and replugged in the mouse pad. -switched USB ports. Even without ICUE, my mousepad fails to be detected by my PC. Any similar problems? Of course, it's possible your unit is just defective, but the next two things I'd try are these: Unplug every USB device that isn't essential for a while and see if the problem persists. Also, trying it on a different pc would be a good idea. Depending on how many devices you have plugged into USB, you might just be overloading your usb ports. I know that Corsair doesn't officially recommend using hubs but it couldn't hurt to have a powered hub or two (as long as they're good quality) to spread around the power a bit, if at least just to see what happens at an experimental level. A better but slightly more complicated solution is to get a USB PCIe card. I have A LOT of Corsair peripherals, and I have had a great deal of trouble getting them all to work properly at the same time (and I have a pretty nice motherboard: MSI Z490 Meg Ace). I ended up getting a USB PCIe card (specifially this one: https://www.amazon.com/gp/product/B00HJZEA2S/ref=ppx_yo_dt_b_asin_title_o08_s00?ie=UTF8&psc=1) which helped a lot. You can find cheaper ones than that, but that one has a usb controller for each usb port instead of splitting 2 or more ports off of one controller, which can help lighten the load. It essentially uses one pcie lane for each usb port which takes some of the strain off of the rest of the USB on the motherboard while making sure each USB device has as much bandwidth as possible to use. It's worth noting that I am NOT an expert, but I have done a ton of troubleshooting due to the amount of trouble I've had with getting several corsair USB products to work at the same time. iCue probably bares some of the blame (it is kind of a mess), but I think motherboards can just end up having their usb resources strained too much as well. Edited March 2, 2021 by Parmenedes Link to comment Share on other sites More sharing options...
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