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Commander Pro not showing in iCUE


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I have tried uninstalling and reinstalling and even repairing iCUE but the commander pro still hasn't showing, been like this for at least a year and I have the commander pro exchanged twice and still no luck. I downloaded USBdeview and can see that the commander pro is showing up as a generic usb hub. How do I get the commander pro to show up as a commander pro and not generic usb hub. Specs are ASUS Strix X370-F motherboard, evga rtx 2080 ftw3, amd ryzen 5 1600, g skill trident z rgb memory, evga 1000 watt power supply.
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