Jump to content
Corsair Community

this a software glitch?


Evolution294
 Share

Recommended Posts

trying to figure this out but been stumped for months now. i have this issue with my PC randomly....."blinking" is what im going to call it. what happens is all of my fan lighting and headset lighting blink on then off then back on again. i have reinstalled all the software and have the latest drivers available. i also have rebuilt and checked each connections/ contacts and plugs to no avail. im not sure if this is a software glitch. i recently replaced my commander pro and used all the new wiring that came with it...still "blinking"

 

i have a video link: [ame=

]
[/ame]

 

if someone has any answers or suggestions im all for it!

 

 

thanks in advance...

Link to comment
Share on other sites

It's certainly unintended. The big question is whether that is a software glitch or a hardware problem. If this has been going on a while, occurs on all profiles regardless of the lighting effects in use, then it probably is some type of power delivery problem in the chain. Could be the device or it's SATA connector, or ?

 

Go to CUE settings and turn on debug logging. If the app is stuttering, it should log something. However, I am leaning toward a hardware problem.

 

What is the physical set-up? LL fans x 6, Lighting Node Pro (?) + RGB Lighting Hub (?)

 

It could be either LNP or the RGB hub. If the LNP and it is having a power event, it should drop from CUE when this happen and possible make everyone's favorite USB disconnect/reconnect sound. On the other hand, the 6 port RGB hub is the power and interruptions to it could very well look like that and occur silently.

 

That might be the place to start. Check to see if the LNP drops out of CUE when this happens, but try a different SATA connector for the RGB Lighting Hub. Obviously the device itself could be faulty and there is no solution on your end, but you probably need to rule out some other stuff to make your case more succinctly to Corsair Support. I would start a support ticket now and add in any further information you discover.

Link to comment
Share on other sites

  • Corsair Employees

Make sure you are actually plugging in all internal Corsair devices directly to an internal USB header on your motherboard or to a high quality internal USB hub that has supplemental power from your PSU.

 

Also for your peripherals make sure you are also not plugging them into any kind of external USB hub and are plugging them directly into a USB port on your physical system.

Link to comment
Share on other sites

@ c-attack

What is the physical set-up? LL fans x 6, Lighting Node Pro (?) + RGB Lighting Hub (?)

 

all fans are connect to a brand new commander pro. ill check all the wires connected to it and see if there are any lose connections or cuts in the wires themselves.

 

thanks

Link to comment
Share on other sites

Make sure you are actually plugging in all internal Corsair devices directly to an internal USB header on your motherboard or to a high quality internal USB hub that has supplemental power from your PSU.

 

Also for your peripherals make sure you are also not plugging them into any kind of external USB hub and are plugging them directly into a USB port on your physical system.

 

all my peripherals are connected to the motherboard...no external connections same goes for internal devices.

 

 

thanks

Link to comment
Share on other sites

So the headset does this as well at the same time? That kind of takes any Commander/Fan power elements out of the mix, particularly if it is a wireless headset.

 

Kind of back to the beginning and the CUE debug logs. Start a support ticket.

 

yes the headset and stand do this at the same time,are all connected and controlled by the commander pro as are all the fans.

 

the headset and stand seem to "blink" fist then the fans will follow. i am leaning on checking all the cable connections are all attached and checking for any cuts in the wires themselves.

Link to comment
Share on other sites

  • Corsair Employees
If you are attempted to plug in an internal device through the passthroughs on your Commander Pro you will need to utilize a high quality internal USB hub that has supplemental power from your PSU as the USB controller on the Asus Prime X570 does not provide enough power over USB to properly power the passthroughs which can lead to the issue you are seeing when iCUE loses connection and is unable to regain its connection.
Link to comment
Share on other sites

 Share

×
×
  • Create New...