Commander Core not detected by Commander Pro

[Quicci]

Hello, I recently build my first PC and just had a Capellix 240 AIO with its included Commander Core plugged in to my USB header on the mobo.

But I only have 1 USB header on my mobo and I wanted to include my case lighting, so I thoght about buying a USB splitter.

 

Later I also wanted some RGB strips and so I bought the Commander Pro.

When I recabled everything in my Case everything seemed to work, but my Commander Core was not recognized in the IQUE software.

 

This is my current cable setup:

https://imgur.com/a/BLh9TS9

 

I looked in many forum threads and tried evrything mentioned there.

I checked if the USB plug is correctly inserted in the Commander Pro, I changed it with the USB plug with the case lights(wich work btw), I disabled windows fast boot and also made sure this hcxi(? forgot how its called) setting in BIOS is enabled.

 

Nothing seems to work. I updated the firmware of the AIO before I connected it to the Commander Pro(Commander Pros firmware is also up to date).

Before I changed my setup everything worked fine, but now I cant controll anything(that is connected to the Commander Pro) except the LED strips.

The hardware lighting setup of the Fans and the AIO are also intact and running.

[JamoHunter]

Hey there. I seem to be having the exact same issue as you. Did you ever get it fixed, I've had my commander core replaced, and that even did nothing. I am at my wits end with this cooler.

[mthompson2336]

I had a generic internal hub and even this wouldn't work.

 

Only way I could get this to work was with an NZXT internal usb hub.

 

I connected core and pro to the hub, and a lighting node pro to the pro usb header.

 

Once again baffled by Corsair not checking that their stuff works with their own stuff.

[Corsair Notepad]

I had a generic internal hub and even this wouldn't work.

 

Only way I could get this to work was with an NZXT internal usb hub.

 

I connected core and pro to the hub, and a lighting node pro to the pro usb header.

 

Once again baffled by Corsair not checking that their stuff works with their own stuff.

 

Your issue was caused by a known power issue on Ryzen based platforms with the internal USB 2.0 header not providing enough power to properly power the the USB devices connected to the passthrough on the Commander Pro.