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CMW32GX4M2C3200C16W issue plz help


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So i bought the vengeance rgb pro 2x16gb 3200MHz about a week ago and my system is only recognizing 16gb, (assuming just 1 of them).

 

I'm not as tech savvy as i used to be so figured I could come here for help.

Ive done a memory test online and only 1 ram stick is being detected but both are working as far as RGB goes :wtfeh:

 

 

Anyways heres some system specs for anybody who can help me with this:

 

Mobo: ASRock B450M/ac

CPU: AMD Ryzen 5 3600 6-Core Processor

GPU: Radeon RX 580 Series

Installed Physical Memory (RAM) 16.0 GB

Total Physical Memory 15.9 GB

Available Physical Memory 10.0 GB

Total Virtual Memory 30.4 GB

Available Virtual Memory 19.8 GB

Page File Space 14.5 GB

 

(not too sure what these numbers mean but something doesnt look right lol)

 

I'd much rather fix the issue than return it so any info/ advice helps, thanks ! :D::D:

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