i7200, 3080 Drivers incompatible with this version of windows, after windows update

[ChillZee]

Hello, I am new to the forums as well but managed to get a Corsair Vengeance i7200 with a 3080 this past December. Everything was working perfectly and flawlessly with this beast of a machine. Until a Windows update occurred. At least I believe that is the cause. I phoned customer support provided on the computer for this issue.

 

I am going to copy and paste what I emailed about the issue to the customer support team.

 

Is anyone else with this pc and the 3080 having this issue? If not be careful if updating Windows to the newest version. In case it happens to everyone else.

 

I actually used to be a computer repair tech, and have come across an issue that has stumped me.

The Issue

 

The computer was working perfectly until Windows 10 ran some updates. I was also in the middle of playing Call of Duty Black Ops Cold War which was actually having server or pc issues. ( Wondering if that caused some of it, doubtful) Then the monitor would say lost signal. Took me a while then I figured out the monitor will post if I plug the HDMI cable from the monitor into the HDMI port on the motherboard. Then I got the screen to post!

 

I then clicked GeForce Experience and it said NVidia drivers are incompatible with this version of windows. I also checked the Windows device manager and clicked display adapters and the NVidia 3080 was not listed. I then tried downloading the NVidia 3080 drivers from the GeForce experience app and the NVidia driver download page and when I ran both/ check for update it said error, this driver is incompatible with this version of windows. Then I tried uninstalling the drivers completely and re installing them using both of the above methods and the same issue appeared. I then tried uninstalling the drivers even more deeply using a freeware called DDU ( display driver uninstaller) and then trying to install the drivers after that process resulted in the same issue.

 

I then decided to roll back the windows updates that happened the day yesterday when the issue started. So after downgrading and rolling back the issue still occured and drivers apparently for some reason not recognized. I then decided to roll back to a windows system restore I created 5 days ago when the issue did not exist and the same issue appeared even when trying to reinstall drivers both ways. Got the same error message.

 

Next I tried going to Windows 10 settings and performing a factory reset, which reset the system completely, with the remove my files option. Yet the driver message error still persisted saying Drivers are incompatible with this version of windows and the nvidia 3080 is still not detected in Device Manager -> Display Adapters. Or the nvidia software. Even the corsair diagnostic tool which i ran each time i rolled back doesnt recognize a 3080 is plugged in.

 

Yet I notice the RGB light on the nvidia 3080 is still visible which means it has power. I also opened the case to make sure the power pins to the 3080 were not lost somehow and they were not. This means the 3080 or Windows is having issues. I also thought it could be the Motherboard BIOS was out of date. I went the the MSI Z490 A pro website to download bios drivers which it did say there were several updates that were newer. However I realized after those won't install that I think you guys are using your own version of the BIOS ( i think) because it didn't recognize the BIOS install files on a FAT32 usb. Did you guys update the BIOS and if so could that be the issue?

 

This is my only computer so I can't send it first on RMA use for work and gaming. I don't have a laptop. Display still works with the motherboard port so that is what i am doing for now.

 

I am sending some images that show the error. Also some of the steps I took. Also a screenshot of an article I found in a forum that sounded like the similar issue. I tried those exact steps mentioned and still got the same error. I also got a screenshot of some errors I saw in the event viewer before I reset my computer. 10016 error code and ESENT warnings which is where my knowledge ends.

 

Bios version says 2.c6 ( did you guys update bios no downloads on website for vengeance i7200, should have.)

 

Please help, I love this computer. It was working flawlessly until then worth every penny.

[mike_ttt]

Yes, they've locked down the MSI mobo to their own bios.

 

It's strange your BIOS is at 2.C6, mine is at 2.CO and I haven't been able to find any newer bios anywhere. Corsair needs to do a better job than this; a center page with all bios, software, and driver installs. Especially more details about their BIOS since our MSI mobo is expected to gain resizable bar support for nvidia GPU very soon and we haven't heard back from them just yet if that's coming for us too as well as vBIOS update for our GPUs.

 

It sounds like to me that your GPU got bricked after the last Windows updates, it happens rarely. You probably should ask for an exchange replacement if they agree that it is the GPU; meaning they send you the card in advance (they'll ask for your credit card to place a hold in case you don't send anything back) and you send the old one back. What may be an issue is if they have any in stock.

[ChillZee]

I had it temporarily fixed for a day then it died again. Yea I am pretty sure its not the gpu because it was working fine again i really think its the BIOS and its outdated as i see the z490 a pro motherboard has many new versions this month including the update you mentioned about bar yet our corsair version doesn't i dont think we should be forced to use corsair bios when i think that is the issue outdated and causing them

 

Yes, they've locked down the MSI mobo to their own bios.

 

It's strange your BIOS is at 2.C6, mine is at 2.CO and I haven't been able to find any newer bios anywhere. Corsair needs to do a better job than this; a center page with all bios, software, and driver installs. Especially more details about their BIOS since our MSI mobo is expected to gain resizable bar support for nvidia GPU very soon and we haven't heard back from them just yet if that's coming for us too as well as vBIOS update for our GPUs.

 

It sounds like to me that your GPU got bricked after the last Windows updates, it happens rarely. You probably should ask for an exchange replacement if they agree that it is the GPU; meaning they send you the card in advance (they'll ask for your credit card to place a hold in case you don't send anything back) and you send the old one back. What may be an issue is if they have any in stock.

[Corsair Mint]

Hey ChillZee, Support should be getting in contact with you shortly to help look into this. Just in case, could you PM me your ticket number so I can get more eyes on it?

[Gigz]

I came here because I have been experiencing blue screens since I first powered on the device. I am unsure what is causing the blue screens. I first noticed when using the CORSAIR Diagnostics app. I did trouble shooting but nothing fixes it.

 

My Bios is 2.CO but I see a new bios version on the corsair site @ 2CA but Bios gives me a message and will not let me proceed with a flash. Pretty weird as I was able to flash my previous PC flawlessly. I am not sure what to do and unsure how to even go about this.

 

I purchased the Corsair Vengeance i7200 with a 3080 10gen i9 10850k.

I feel the same as OP. I received mine on April 3rd and I am sad as this was a very expensive piece of equipment that must last me another 4 years min or at least out live my previous pc that I handed down to my kid.

I replaced my 1070gtx i7 for this and never ever had these issues for 4 years. It's pretty scary to be honest as this was my most expensive purchase for an electronic device. Wish someone can wave a wand and free me from purchase return anxiety.

 

Pc still runs and plays games but blue screens happen when I am not gaming. Usually when I shut down or boot up. Something will get ruined eventually. I hope not. Help.

Edited June 22, 2021 by Gigz

[R3dBaron]

I came here because I have been experiencing blue screens since I first powered on the device. I am unsure what is causing the blue screens. I first noticed when using the CORSAIR Diagnostics app. I did trouble shooting but nothing fixes it.

 

My Bios is 2.CO but I see a new bios version on the corsair site @ 2CA but Bios gives me a message and will not let me proceed with a flash. Pretty weird as I was able to flash my previous PC flawlessly. I am not sure what to do and unsure how to even go about this.

 

I purchased the Corsair Vengeance i7200 with a 3080 10gen i9 10850k.

I feel the same as OP. I received mine on April 3rd and I am sad as this was a very expensive piece of equipment that must last me another 4 years min or at least out live my previous pc that I handed down to my kid.

I replaced my 1070gtx i7 for this and never ever had these issues for 4 years. It's pretty scary to be honest as this was my most expensive purchase for an electronic device. Wish someone can wave a wand and free me from purchase return anxiety.

 

Pc still runs and plays games but blue screens happen when I am not gaming. Usually when I shut down or boot up. Something will get ruined eventually. I hope not. Help.

 

From the main bios menu press "Ctrl + Alt + T" and that should take you to the flash menu and let you flash successfully.

 

Hope you have a better experience with support than I've had so far. I had about 4 months of good use out of my similarly spec'd machine (specs in the dropdown under my username) before it started throwing black screen crashes and blue screen event logs under any kind of graphics load. Updating bios and gpu vbios didn't help.

[Gigz]

From the main bios menu press "Ctrl + Alt + T" and that should take you to the flash menu and let you flash successfully.

 

Hope you have a better experience with support than I've had so far. I had about 4 months of good use out of my similarly spec'd machine (specs in the dropdown under my username) before it started throwing black screen crashes and blue screen event logs under any kind of graphics load. Updating bios and gpu vbios didn't help.

 

I can confirm "Ctrl + Alt + T" worked. Thank you for this. I HOPE this will be a start in the right direction. I feel for everyone who is experiencing this issuer with these expensive rigs. I will continue to troubleshoot.

Thanks again and good luck.

[Kaolinchemist]

I can confirm "Ctrl + Alt + T" worked. Thank you for this. I HOPE this will be a start in the right direction. I feel for everyone who is experiencing this issuer with these expensive rigs. I will continue to troubleshoot.

Thanks again and good luck.

 

Please update us on if the BIOS update helped. Also make sure to check if there is a vBIOS update for your video card as well. I ha dto update both to enable the Resizeable Bar on my Gigabyte 3080.

[Gigz]

Please update us on if the BIOS update helped. Also make sure to check if there is a vBIOS update for your video card as well. I ha dto update both to enable the Resizeable Bar on my Gigabyte 3080.

 

I noticed a significant increase in time on the system boot up and system shutdown yesterday 6/21/2021 after the bios updated almost immediately. A Good difference. Bios shows 2CA.

 

I completed all updates on my rig 6/22/2021.

I made sure my Gigabyte 3080 card bios and driver were also updated.

I enabled resize bar in click bios. All features are enabled and confirmed. I will play Cyberpunk 2077 and a few other games to see what happens.

 

Side NOTE: I want to add that the completed updates does not confirm my issues were resolved after the updates. I am currently using the system as normal and hoping to not encounter blue screens again or as frequent as before. If I continue to encounter issues, I will come back and report my status. I still don't know what was causing the bluescreens beforehand and has me stumped if not feel defeated.

[krohvii]

I'm new here and I'm hoping to see how this plays out for you.

 

I'm having a similar issue and I'm waiting to hear back from Corsair Support.

 

While playing any game, my monitor will randomly go black and say "no input". Audio continues for a short while afterwards before cutting out, then mouse and keyboard RGB lighting turns off and the entire PC eventually reboots on its own.

 

When I check Corsair diagnostics afterwards it tells me that this was a blue screen event. It says the NVIDIA GeForce RTX 3080 driver caused a system crash.

 

This has happened 8 times in the 20 days since my PC delivered and is very upsetting since this is my most expensive PC by far. Nothing but my car has been a larger purchase, and I had gone with pre-built in the hopes of avoiding issues like these.

 

Both Windows and NVIDIA drivers have updated several times since then, and yet this persists.

 

I'm unfamiliar with the CTRL + ALT + T bios flashing process that was mentioned here, for both motherboard and gpu. If it ends up working for you, would you mind providing some guidance for that process?

 

I'd be grateful for any help i can get, and I hope it gets sorted out for you!

[R3dBaron]

I'm new here and I'm hoping to see how this plays out for you.

 

I'm having a similar issue and I'm waiting to hear back from Corsair Support.

 

While playing any game, my monitor will randomly go black and say "no input". Audio continues for a short while afterwards before cutting out, then mouse and keyboard RGB lighting turns off and the entire PC eventually reboots on its own.

 

When I check Corsair diagnostics afterwards it tells me that this was a blue screen event. It says the NVIDIA GeForce RTX 3080 driver caused a system crash.

 

This has happened 8 times in the 20 days since my PC delivered and is very upsetting since this is my most expensive PC by far. Nothing but my car has been a larger purchase, and I had gone with pre-built in the hopes of avoiding issues like these.

 

Both Windows and NVIDIA drivers have updated several times since then, and yet this persists.

 

I'm unfamiliar with the CTRL + ALT + T bios flashing process that was mentioned here, for both motherboard and gpu. If it ends up working for you, would you mind providing some guidance for that process?

 

I'd be grateful for any help i can get, and I hope it gets sorted out for you!

 

Navigate to your system page on Corsair's site, and select the options that match your system specs. Once you've done this, click the downloads button. You should see an 11th gen bios option. https://www.corsair.com/us/en/Categories/Products/Systems/CORSAIR-VENGEANCE-i7200-Series-Gaming-PC/p/CS-9050014-NA#tab-downloads

 

Download the bios to a blank flash drive.

 

Plug the flash drive into one of the USB slots on the back of your case directly into your motherboard. Reboot your system into bios. From the main bios menu press Ctrl + Alt + T to enter the bios flash mode. Select the bios update from your flash drive and follow on-screen instructions until installation is complete.

 

This did not solve my black screen crashes, though hopefully it helps you.

[krohvii]

Navigate to your system page on Corsair's site, and select the options that match your system specs. Once you've done this, click the downloads button. You should see an 11th gen bios option. https://www.corsair.com/us/en/Categories/Products/Systems/CORSAIR-VENGEANCE-i7200-Series-Gaming-PC/p/CS-9050014-NA#tab-downloads

 

Download the bios to a blank flash drive.

 

Plug the flash drive into one of the USB slots on the back of your case directly into your motherboard. Reboot your system into bios. From the main bios menu press Ctrl + Alt + T to enter the bios flash mode. Select the bios update from your flash drive and follow on-screen instructions until installation is complete.

 

This did not solve my black screen crashes, though hopefully it helps you.

 

Thank you for this! Will try after work.

[Gigz]

Another blue screen today turning on the device. I think I need help with blue screen codes. Seems like a shut down/ boot up issue

:(:

[R3dBaron]

Weird that it's blue screening on boot. As far as trouble shooting hardware, I'd try reseating ram sticks and running a memtest the next time you get a successful boot. If that doesn't solve my next step would be checking cable connections.

 

Not that I'm much help, but if you could post your blue screen event codes here there may be others here experiencing the same issue and/or people that can provide more help.

[Gigz]

On 6/29/2021 at 9:40 AM, R3dBaron said:

Weird that it's blue screening on boot. As far as trouble shooting hardware, I'd try reseating ram sticks and running a memtest the next time you get a successful boot. If that doesn't solve my next step would be checking cable connections.

 

Not that I'm much help, but if you could post your blue screen event codes here there may be others here experiencing the same issue and/or people that can provide more help.

Checking back in and I am still getting blue screens.  I am wits end here with this pc. Something is definitely defective. Could be a piece of hardware being that I received blue screens day 1 going forward.  I don't know what else to do. I never had computer issues like this in my lifetime.  I need help possibly by a corsair professional technician or customer service.  I have proof of purchase and all. 

I want to add my blue screen error codes for further investigation and help as mentioned by R3dbaron but not exactly sure which lines I need to post.

Fyi I did a windows  memory Diagnostic test today and came back with no errors detected in event viewer so that rules out faulty ram sticks. 

[Corsair Angie]

On 7/26/2021 at 9:10 PM, Gigz said:

Checking back in and I am still getting blue screens.  I am wits end here with this pc. Something is definitely defective. Could be a piece of hardware being that I received blue screens day 1 going forward.  I don't know what else to do. I never had computer issues like this in my lifetime.  I need help possibly by a corsair professional technician or customer service.  I have proof of purchase and all. 

I want to add my blue screen error codes for further investigation and help as mentioned by R3dbaron but not exactly sure which lines I need to post.

Fyi I did a windows  memory Diagnostic test today and came back with no errors detected in event viewer so that rules out faulty ram sticks. 

Hey there. I understand your frustrations. Blue screen error codes get tricky into more technical territory but if its possible, can you screenshot the entire bluescreen/what you're seeing so we can see what error codes are popping up (the error codes can look like this or a combination of this format "0x000000EF"). If we can see all the lines - that may help us figure out where to start on diagnosing all the issues. If its not looking like hardware issue, then it can be a background operating process issue.  

[Corsair Caliente]

On 6/29/2021 at 9:40 AM, R3dBaron said:

Weird that it's blue screening on boot. As far as trouble shooting hardware, I'd try reseating ram sticks and running a memtest the next time you get a successful boot. If that doesn't solve my next step would be checking cable connections.

 

Not that I'm much help, but if you could post your blue screen event codes here there may be others here experiencing the same issue and/or people that can provide more help.

Checking back in and I am still getting blue screens.  I am wits end here with this pc. Something is definitely defective. Could be a piece of hardware being that I received blue screens day 1 going forward.  I don't know what else to do. I never had computer issues like this in my lifetime.  I need help possibly by a corsair professional technician or customer service.  I have proof of purchase and all. 

I want to add my blue screen error codes for further investigation and help as mentioned by R3dbaron but not exactly sure which lines I need to post.

Fyi I did a windows  memory Diagnostic test today and came back with no errors detected in event viewer so that rules out faulty ram sticks. 

Hello,

I've created a ticket for you from your forum post to assist you in your issue.

Can you provide for us the following:

Name:
Phone#: 
Part#:
Serial#:

Please also provide for us, if you can, a picture of the blue screen error code that you're getting.

[l3ravo_]

On 6/22/2021 at 9:10 PM, krohvii said:

I'm new here and I'm hoping to see how this plays out for you.

 

I'm having a similar issue and I'm waiting to hear back from Corsair Support.

 

While playing any game, my monitor will randomly go black and say "no input". Audio continues for a short while afterwards before cutting out, then mouse and keyboard RGB lighting turns off and the entire PC eventually reboots on its own.

 

When I check Corsair diagnostics afterwards it tells me that this was a blue screen event. It says the NVIDIA GeForce RTX 3080 driver caused a system crash.

 

This has happened 8 times in the 20 days since my PC delivered and is very upsetting since this is my most expensive PC by far. Nothing but my car has been a larger purchase, and I had gone with pre-built in the hopes of avoiding issues like these.

 

Both Windows and NVIDIA drivers have updated several times since then, and yet this persists.

 

I'm unfamiliar with the CTRL + ALT + T bios flashing process that was mentioned here, for both motherboard and gpu. If it ends up working for you, would you mind providing some guidance for that process?

 

I'd be grateful for any help i can get, and I hope it gets sorted out for you!

im pretty sure i have the same problem youre having. have you found a way to fix this?