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HS70 Pro Audio Clarity Issue


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Good Evening,

 

My new headset (HS70 Pro) has two issues I cannot resolve.

 

1 - There is a small amount of static I can hear in the background, even when the mic is muted/unplugged (sidetone is off).. I can almost deal with this

 

2 - If anyone knows what the main menu sounds are like in Call of Duty Modern Warfare are like, you will know it's a very satisfying click. However I, when moving my cursor over the options only hear the middle 50% of the sound - the first 25% and the latter 25% being cut/glitching out. This indicates to me that the transmission from the dongle is not permanent? This is a highly frustrating thing for me.

 

Any help would be greatly appreciated. Apologies if I have posted in the wrong area; I am new to the forum.

 

Thank you

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Hi BillyP,

 

Welcome to our forums! What is the audio quality set to in the headset's properties? I would also double-check you're running the latest firmware and iCUE version. A soft reset may also help:

 

  1. Make sure your HS70 headset is powered off.
  2. Hold down the Mute button on the headset for about 15 to 20 seconds.
  3. Hold down the Power button until the headset turns on.
  4. Test your headset and see if the issue is resolved.

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