Problem with LPX Vengeance 8gb CMK8GX4M1A2400C14 ?

[olive06]

Hello

I have a problem with my gaming PC.

Motherboard : MSI H110M PRO that clocks mem at 2100 Mhz but accepts higher frequency memory sticks but capped at 2100Mhz.

Processor is I5 6400

Originally it had 2 x 4gb Corsair RAM which I believe was 2100 sticks.

Each stick on each slot.

After bringing it for repair (the PC was not recognized by my monitor or vice versa), the tech guy from the repair shop diagnosed a memory issue and replaced it with one stick of CORSAIR Vengeance LPX 8gb 2400, DIMM.

Since then, I experienced BSODs

"system thread exception not handled"

"memory management"

“corrupt hardware”

Also, Windows 10 update worked but 1909 release gave me errors, so Windows could not be updated to this release.

Some software cannot be installed.

Frequent BSODs like when using Google chrome.

Is it possible that the memory stick that was sold to me is defective? I am planning to go back to the shop with my unit. I still have the invoice for the memory which is still under warranty.

Thank you for your assistance

[Infin1tum]

Wait...the dude replaced your 2x4 kit with a single stick? You're aware you're not running dual channel then right?

That's pretty bad service, regardless if the stick is broken or not. Refund that thing asap and get yourself a proper kit.

[olive06]

Wait...the dude replaced your 2x4 kit with a single stick? You're aware you're not running dual channel then right?

That's pretty bad service, regardless if the stick is broken or not. Refund that thing asap and get yourself a proper kit.

 

Thanks , I have checked the specs of the MOBO and it says dual channel.

https://www.wootware.co.za/msi-h110m-pro-d-ddr4-m-atx-desktop-motherboard.html?__cf_chl_jschl_tk__=89d61b392500786d492bd27321e55c77e6693a91-1609847453-0-ASHYVO-daPNNAu4ZMLZaXMEtWXcuXjOH8K48F9LkJw6Yv6Jsh4N0YWasVsbg3A3bFnh28Zq7Sa-q0c1Lw53DUjpsuCvxChZ4IQwZxV7zbRc2WrMVd5SC5KuSwB5DDfC66VUK43L3Gs1o-OSQ9WPpzOxB_t-T8PENezrJ2SjT89DVZY-8uWKY3FV0ViSD_nMSC0OQJNjnLRoN194CaIQoMpdE1Z-tiqCVsZsv0Amdth6CdGEKrVDrMWlcLWtnGBTGu0r0CDgx7OqwfTv1UEvJyxeifSBh6D9ECfCPqYQyZwgE9xKz75cHB0lhbXNLoFtGobQNgpnGaoUMZouB_VSnW5_RbhhJRHgfyUSalixGgTW_eRxtt-Oec3Xy_ewc_ji8YRWCUohQ4_aXkaR3WmrU2qAYtoEMEcchUttlrNQvicDPPwCJt6KQfmQneMLUHD_h0g

 

Indeed, I was thinking that the issue may come from that...if it is the case, I'll ask for a refund.

Edited January 5, 2021 by olive06

[Infin1tum]

that means the board is capable of running dual channel memory - if you only have a single stick of RAM then that is single channel. And it's pretty much cutting your performance in half. If that stick is then also broken, that's kinda scummy imo.

[olive06]

that means the board is capable of running dual channel memory - if you only have a single stick of RAM then that is single channel. And it's pretty much cutting your performance in half. If that stick is then also broken, that's kinda scummy imo.

 

I don't think it is broken. But I think you are right. The tech guy should have told me that and he did not. If I had known, I would have asked for 2 sticks of 8gigs. I think he gave me what we had in stock and put the old defective sticks in the box of the new one. So the PC worked fine for a couple of days and started crashing from time to time. In the meanwhile, since the issue was not happening all the time, I have sold it to a colleague who brought it today to another repair shop and I told him to tell tech guy number 2 what you told me. So let's cross fingers. If this solves the issue, you're a star!

Edited January 5, 2021 by olive06

[olive06]

that means the board is capable of running dual channel memory - if you only have a single stick of RAM then that is single channel. And it's pretty much cutting your performance in half. If that stick is then also broken, that's kinda scummy imo.

 

It was indeed the memory, so my colleague had it replaced with 2x8g and it works perfectly. Thanks!