marcusktm Posted January 4, 2021 Share Posted January 4, 2021 (edited) So i recently finished my build without the extra fans and without the commander pro, and there all worked well and good. Though i have since bought the commander pro and 3 QL120mm fans and installed them. Worked fine for about a day or 2. Then i installed MSI dragon center, and the second it finished downloading keyboard turned red and the following problems began RGB on pump + QL fans freeze/buffer when the "disconnect" sound occurs in windows. Also the liquid temperatures reset, and slowly climb to real value from 0. Sometimes static/wrong RPM (i hope) readings of pump and fans. This ONLY happends when iCUE is open, when terminated it goes through the cycle once and then stops doing it (but ofc with default settings & lightning) The disconnect / cycle comes in everything from 3 times per 10 seconds to once per 2 minuttes, even sometimes 1 dc, 2 "plug in" sound followed by 1 dc so very intrusive and annoying. Following fan/cooling/corsair setup im using 1 x commander pro 1 x lightning core 1 x NZXT internal USB hub (followed advice from other threads) 3 x QL 120 mm 1 x H150i pro XT 1 x k100 keyboard After i have: 1. Installed a NZXT internal usb hub and plugged the corsair commander into it. (heard x570 chipset has problems with commander pro) - (installed so that motherboard header goes in the white, then commander pro, and then RGB hub into 3rd slot) 2. Clean uninstalled MSI dragon center and iCUE (following this guide https://help.corsair.com/hc/en-us/articles/360025166712-Perform-a-clean-reinstallation-of-the-Corsair-Utility-Engine-iCUE- ) and only reinstalled iCUE 3. Reset BIOS settings 4. Tried setting PCI to gen 3.0 5. Reset windows (keep personal files) no dc's until i installed iCUE Problems occurs as seen in this video (imgur link https://imgur.com/a/pAL0OUi ). The disconnect audio happends slightly after the RGB freeze but otherwise at the same time. Does anybody know how to fix this?? Edit 1: SATA power daisy chain is only connected to lighting core and Commander pro, and separate cable for NZXT hub from PSU, incase it's relevant. Edited January 5, 2021 by marcusktm Link to comment Share on other sites More sharing options...
AMDAndy Posted January 4, 2021 Share Posted January 4, 2021 I also had this problem with disconnection sound but I bought an internal usb hub and got rid of all worries. Link to comment Share on other sites More sharing options...
Zap90 Posted January 4, 2021 Share Posted January 4, 2021 (edited) I also had this problem with disconnection sound but I bought an internal usb hub and got rid of all worries. the only fix for now, go to the bios and change the pcie "auto or 4.0" to 3.0 i hope motherboard manu or amd will fix it soon ;). Edited January 4, 2021 by Zap90 Link to comment Share on other sites More sharing options...
marcusktm Posted January 5, 2021 Author Share Posted January 5, 2021 the only fix for now, go to the bios and change the pcie "auto or 4.0" to 3.0 i hope motherboard manu or amd will fix it soon ;). So i have to change PCIE to 3.0 for it to be fixed? Link to comment Share on other sites More sharing options...
t1971 Posted January 5, 2021 Share Posted January 5, 2021 So i have to change PCIE to 3.0 for it to be fixed? Depends. Are all your USB devices disconnecting? If it only the commander pro then i dont think PCI 4 is the issue. With PCI 4 i lost all USB connection, corsair related or not. Link to comment Share on other sites More sharing options...
marcusktm Posted January 5, 2021 Author Share Posted January 5, 2021 (edited) Depends. Are all your USB devices disconnecting? If it only the commander pro then i dont think PCI 4 is the issue. With PCI 4 i lost all USB connection, corsair related or not. Well keyboard and mouse have absolutely no problem if that is what you mean. But ill try to change it to PCI 3.0 and see if it fixes it Follow up : it didnt work. Edited January 5, 2021 by marcusktm Link to comment Share on other sites More sharing options...
t1971 Posted January 5, 2021 Share Posted January 5, 2021 Well keyboard and mouse have absolutely no problem if that is what you mean. But ill try to change it to PCI 3.0 and see if it fixes it I lost keyboard, mouse, everything connected to USB internally and externally. Was my first time using a commander pro on the b550 board though so i cant be certain if its PCI 4 or Commander Pro is the issue.. Link to comment Share on other sites More sharing options...
marcusktm Posted January 5, 2021 Author Share Posted January 5, 2021 I also had this problem with disconnection sound but I bought an internal usb hub and got rid of all worries. I tried exactly that (same NZXT as yours) but nothing actually changed. Link to comment Share on other sites More sharing options...
t1971 Posted January 5, 2021 Share Posted January 5, 2021 I tried exactly that (same NZXT as yours) but nothing actually changed. NZXT hub helped when my AIO was locking up in my old PC. But i put that in my new build and was still getting total USB disconnection with the new board and processor. Disabling PCI 4 worked. Link to comment Share on other sites More sharing options...
Badwolfe Posted January 5, 2021 Share Posted January 5, 2021 I also had this problem with disconnection sound but I bought an internal usb hub and got rid of all worries. Shouldn't the cable connecting the Hub to the motherboard be on the top header not the bottom one? Link to comment Share on other sites More sharing options...
marcusktm Posted January 5, 2021 Author Share Posted January 5, 2021 Shouldn't the cable connecting the Hub to the motherboard be on the top header not the bottom one? There is white under the slot for the motherboard - hub cable, and the last available slot on the picture dosent have white so it should be correct Link to comment Share on other sites More sharing options...
AMDAndy Posted January 6, 2021 Share Posted January 6, 2021 Shouldn't the cable connecting the Hub to the motherboard be on the top header not the bottom one? The cable that is connected to the motherboard and hub is on the bottom. the rest are connected to the hub. Link to comment Share on other sites More sharing options...
Recommended Posts