Commander Pro loses voltage / disconnects from iCue

[Douji]

Hello everyone,

 

I've been using a commander pro with 3 Ll120's for a couple of months now, now with 3 additional QL120.

I've been getting the USB disconnect issue as a lot of other people did, read:

https://forum.corsair.com/v3/showthread.php?t=189344

 

which appears to have been fixed by the NZXT Internal USB Hub.

 

Sadly, I also seem to have an issue where my commander randomly loses voltage and in connection the fans. The RGB works fine and a restart of the iCue service helps, albeit temporarily.

 

Example images:

https://imgur.com/a/tv9Gxcb

 

So far I have contacted the corsair support via ticket, although I haven't got a response yet.

I also have done the following:

 

- reset the commander pro via reset button

- tried iCue 3.31, aswell as 3.36 (current version)

- deinstalled both versions normally aswell as with registry cleaner tools

- deinstalled HWINFO, HWMonitor (and temporarily MSI Afterburner + RTSS)

- tried all USB headers my motherboard offers

- tried all USB headers the NZXT Hub offers.

 

My rig in question:

 

- ryzen 5800x

- x570 ASUS strix-e gaming

- 32gb ram 3600cl16

- zotac 3080

- rm850x

- h150i pro xt (which does not have any problems.)

 

I've read that asus and corsair do not like each other that much, at least on x570, hence the nzxt hub. It does work, but I do get the odd bluetooth sound without any following issues.

 

Hopefully someone can pin-point me into a direction in which I can remove this issue.

 

Thank you all! Also happy new year.

 

Edit: also uploaded 2 logs.

https://drive.google.com/drive/folders/1YxyIZfrXw9GU1nU-YWMEAey9l9oWrlYO?usp=sharing

Edited January 1, 2021 by Douji

[Zap90]

the pcie 4.0 is causing the disconnect of the commander pro

go to the bios in put your pcie to 3.0 ( pcie is in default in auto ) until there is a fix ( amd or motherboard manu )

 

the usb hub will help temporary

 

trust me it will fix your problem

Edited January 4, 2021 by Zap90

[Douji]

the pcie 4.0 is causing the disconnect of the commander pro

go to the bios in put your pcie to 3.0 ( pcie is in default in auto ) until there is a fix ( amd or motherboard manu )

 

the usb hub will help temporary

 

trust me it will fix your problem

 

Hey! That's something I haven't actually tried yet.

Are we talking all PCIe Slots?

 

Cheers

[rehsd]

It's likely an AMD issue (running an AMD CPU with a PCIe Gen 4.0 GPU in a 4.0 slot).

 

Set your X16 slot to PCIe 3.0 in the BIOS. This will force your 4.0 GPU to run at 3.0 and alleviate the USB issue. We're waiting on AMD to fix the issue (maybe an AGESA or chipset drivers update).