Right side of iCUE Nexus screen is white

[NeonPinHead]

I ordered my Nexus on amazon July 14th. Everything was working perfectly unilt early this month I turned my PC on and the right half of the screen was completely white and unresponsive. I contacted corsair for an RMA since the iCUE Nexus is said to have a 2 year warranty and in under 5mo it's failed. the RMA info was sent on Dec 9th and I have not heard anything back from them. What should I do?

[Corsair Nick]

Usually there would be a status update to your ticket. If you haven't checked your ticket, there might be information about where it is in the processing. Feel free to PM me your ticket number, and I'll reach out to the support team to have them provide an update if there isn't one.

[mycair]

Right side of the screen is just white the other side of the screen is working. Did this ever get resolved

[Corsair Nick]

If you're experiencing an issue with a white screen even after restarting and reconnecting the iCUE Nexus, I'd recommend reaching out to support:

 

https://support.corsair.com/

[MRe1903]

hi there, i got also today a nexus and have the same issue. is this a general issue of nexus? is this a production failure or just software? nexus is up to date delivered, icue updated to last version, nothing changed. 4.17.244