NeonPinHead Posted December 31, 2020 Share Posted December 31, 2020 I ordered my Nexus on amazon July 14th. Everything was working perfectly unilt early this month I turned my PC on and the right half of the screen was completely white and unresponsive. I contacted corsair for an RMA since the iCUE Nexus is said to have a 2 year warranty and in under 5mo it's failed. the RMA info was sent on Dec 9th and I have not heard anything back from them. What should I do? Link to comment Share on other sites More sharing options...
Corsair Employees Corsair Nick Posted January 5, 2021 Corsair Employees Share Posted January 5, 2021 Usually there would be a status update to your ticket. If you haven't checked your ticket, there might be information about where it is in the processing. Feel free to PM me your ticket number, and I'll reach out to the support team to have them provide an update if there isn't one. Link to comment Share on other sites More sharing options...
mycair Posted April 11, 2021 Share Posted April 11, 2021 Right side of the screen is just white the other side of the screen is working. Did this ever get resolved Link to comment Share on other sites More sharing options...
Corsair Employees Corsair Nick Posted April 20, 2021 Corsair Employees Share Posted April 20, 2021 If you're experiencing an issue with a white screen even after restarting and reconnecting the iCUE Nexus, I'd recommend reaching out to support: https://support.corsair.com/ Link to comment Share on other sites More sharing options...
MRe1903 Posted December 3, 2021 Share Posted December 3, 2021 hi there, i got also today a nexus and have the same issue. is this a general issue of nexus? is this a production failure or just software? nexus is up to date delivered, icue updated to last version, nothing changed. 4.17.244 Link to comment Share on other sites More sharing options...
kenhia Posted June 16, 2022 Share Posted June 16, 2022 Does Corsair even care about this device? Mine has same issue (but left side is white). I can sometimes get it back after unplug/reboot/starting-stopping iCue. Unplug, wait 10 minutes, and replug seems to work the best. FWIW - I like the concept of this device and would spend even more if there was a good developer site for it and it worked consistently (quite a bit more if it was about twice as wide and was a complete touch screen so you weren't limited to pre-specified zones). Link to comment Share on other sites More sharing options...
Corsair Employees Corsair Fer Posted June 16, 2022 Corsair Employees Share Posted June 16, 2022 That definitely is an LCD failure. If you put in a ticket with us through https://support.corsair.com/ we will get it replaced. Link to comment Share on other sites More sharing options...
JinVarrel Posted April 24 Share Posted April 24 I have the same white right side problem at nexus as well. This is unacceptable. The product is very expensive and yet it has problems. Can we breathe without having any problems? Link to comment Share on other sites More sharing options...
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