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Very disappointed in the H100i Elite Capellix


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I am a big Corsair fan with my K70, Polaris mousepad, and I've had their cases and coolers in the past (H100, Obsidian towers, etc), and overall really like their products. Anyway, bought the H100i Elite Capellix because it was the only one in-stock at my local store and I was itching to upgrade over the Christmas holiday.

 

Plugged it in and it wasn't recognized by iCue at all, fans going full-blast the entire time. The Commander Core appeared eventually, but wouldn't let me update its firmware. That lasted about 24 hours, and I had to shut my PC off when not using it since the fans were running at full-speed the entire time.

 

So now I have fan control, which is good, but my god this thing gets so loud. Just clicking around my desktop the fans start to spin up, and my CPU isn't even overclocked at all (Intel 8700K). The cooling performance does appear to be great but I thought it would be MUCH more quiet than this, and it's set to "quiet" too.

 

So besides that, the pump has never appeared in iCue either. I submitted a support ticket for it but it's beyond annoying that something that should be a simple plug-and-play affair has so many issues. I don't even know what to do now. I've reinstalled the latest version, uninstalled other RGB software, and rechecked all the connections.

 

Don't even get me started on iCue either as I feel like it's the most complicated software that's out there for this type of thing. I wish I could just return it at this point but don't want to mess with taking it all apart and all that jazz. Thanks for reading my rant, hope the support team can help me.

 

PS: Am I'm typing this I hear the fans spin up to full volume in the other room, PC is idle at the desktop right now :/

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...and make sure the sensor choice in your custom curve is set to H100i Temp (coolant temperature). There are three shape tools in the upper right corner of the graph that correspond to the actual Quiet/Balanced/Extreme settings. Right now your fans are racing up and down because they are reacting to CPU temp and that is what it is doing.

 

Last I heard GA Fusion is causing problems with firmware updates. Try quitting before the firmware update. I am not sure you can set any curves until this is done.

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...and make sure the sensor choice in your custom curve is set to H100i Temp (coolant temperature). There are three shape tools in the upper right corner of the graph that correspond to the actual Quiet/Balanced/Extreme settings. Right now your fans are racing up and down because they are reacting to CPU temp and that is what it is doing.

 

Last I heard GA Fusion is causing problems with firmware updates. Try quitting before the firmware update. I am not sure you can set any curves until this is done.

 

Thanks for your reply. What's odd is every time the fans have spun up when it's doing nothing I open HWMonitor and my CPU is around 30C or so. Maybe, maybe 40C due to fluctuations, but there's nothing running at the time. I have had many, many kits in the past including custom loops, AIOs, and air coolers and have never seen this type of behavior.

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It is also possible HWMon is part of the equation. Other monitoring programs that poll Corsair internal hardware tend to lock horns with CUE. Loss of fan control is possible. Very common is garbage data or UI glitches like the Performance tab disappears.

 

The other thing is most AIO coolers (including all other Corsair i series AIOs) have their own fan controller in the pump that is natively tied to the internal coolant sensor. The Elite series has the special OLED display and they had to move the fan controller off the device. The Commander Core can operate as a standalone fan controller without the Elite AIO on that wide cable insert. Those fans headers default to CPU fan temp without being guaranteed the presence of coolant temp data. The Commander Pro does the same thing until you set fan curves from the Temp probe values (it's native data source).

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Leave that "all devices" slider to OFF. Performance Tab, click the + on the end of the tab. Graph will appear below.

 

There are some shape tool presets in the upper right corner. Click the left-most one. That corresponds to the intended Quiet water cooling curve. Make sure sensor choice is set to H100i Temp. Don't forget to apply the new curve to the fans.

 

This is the same for creating fan curves for other non-radiator fans. Anything connected to the Commander Core can be set this way. You can use other sensor choices for non-radiator fans, but coolant temp is usually a good indicator of general case internal ambient.

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Leave that "all devices" slider to OFF. Performance Tab, click the + on the end of the tab. Graph will appear below.

 

There are some shape tool presets in the upper right corner. Click the left-most one. That corresponds to the intended Quiet water cooling curve. Make sure sensor choice is set to H100i Temp. Don't forget to apply the new curve to the fans.

 

This is the same for creating fan curves for other non-radiator fans. Anything connected to the Commander Core can be set this way. You can use other sensor choices for non-radiator fans, but coolant temp is usually a good indicator of general case internal ambient.

 

I'll check it out, thanks for your reply.

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What fans do you have connected to the core? If they're not PWM fans you will have no control over the speed and they'll run at 100%

 

Hmmm... might be on to something there. 2200 rpm is a very particular max speed — like BeQuiet Silent Wings 3 High Speed. PWM or not that set will create a control problem. There are some workarounds if correct.

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There's definitely 2 ML-Elite. Wasn't sure on the screenshot since at that point it is in "Commander Core mode" with no Pump picture in CUE. The Com Core uses some type of auto-detect on PWM as well and it won't re-detect without a power cycle. So if you jack in while its already powered up, the fans may run max or not at all. Still trying to figure out its behavior patterns.
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This has happened to me a few times. Here is the solution: 1) In iCue delete all profiles, 2) Uninstall iCue and remove any remnants/directories, 3) Reinstall iCue. It should then recognize everything. Also, obviously, make sure you are using latest iCue.

 

BTW, the H100i Elite Capellix keeps my heavily OC'd i9-9900k and i7-9700kf AT LEAST 10 C. cooler than my previous H114i Pro...

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This has happened to me a few times. Here is the solution: 1) In iCue delete all profiles, 2) Uninstall iCue and remove any remnants/directories, 3) Reinstall iCue. It should then recognize everything. Also, obviously, make sure you are using latest iCue.

 

BTW, the H100i Elite Capellix keeps my heavily OC'd i9-9900k and i7-9700kf AT LEAST 10 C. cooler than my previous H114i Pro...

 

I downloaded it "fresh" once I had it all setup and it was giving me issues, but I tried the reinstall and "remove all previous" whatever it was and it's still not detecting my pump. Corsair sent me a custom firmware and that didn't work either.

 

So as of now I have fan control and RGB control, but the fan won't show up in iCue and from time to time the fans spin up to 2200rpm when my system is sitting idle at the desktop. That's even with a custom fan curve, CPU hovering at 30C.

Edited by coolenthusiast
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That's the basis of the problem. The AIO part of the system is not being recognized. Therefore, there is no coolant temp data and the fans are just running amok. It should show the pump icon in CUE, not the Commander Core.

 

Aside from disconnecting and reconnecting the special wide cable on the end (with the PC shutdown), I don't have any suggestions. The fluid is still moving as the pump is always on and thus the system "works" -- just not like it is supposed to. Stay on top of Corsair Support. If it can't pick up the AIO pump head, then it probably needs to be replaced.

 

Within the custom curve setting, try using fixed PWM % for now. When on the desktop, use whatever % gets you 750/800 rpm. If you are going to play, set it to 55% or something that will keep them around 1300 rpm. That is enough for anything besides 100% sustained load.

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One quick thing to try is uncheck the "Show only connected devices" box. Then check it again and reboot.

 

 

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I tried this and it showed a generic Corsair AIO but the temperature reading was inaccurate as it listed 39C and never changed. So I checked it, rebooted it, and still no pump in iCue. I'm going to take this whole thing apart and return it, going back to my air cooler for peace and quiet.

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