Individual Posted December 27, 2020 Share Posted December 27, 2020 I wanted to do a clean reinstall of the iCUE software so i uninstalled the iCUE software with the guide that corsair provides for a clean reinstall (removing all the maps in regedit etc.) but now I cant seem to reinstall the software. When I start the setup it says that "the older version o CORSAIR iCUE Software cannot be removed. Contact your technical support group." However, there is no older version on my pc. I searched for corsair maps and apps everywhere on my pc but i unistalled everything. unistalled the software through programs and features. uninstalled all the corsair maps in appdata, program files regedit etc. I also tried installing a older version but then the software says "there is already a newer software installed." The last thing I tried was deleting through a thrid party program that should uninstall all folders tied to a program. But even though I tried all the things mentioned above i still didnt get a proper downloaded iCUE. I hope anyone else has any idea how i can install the software again without the errormessages. Link to comment Share on other sites More sharing options...
Aerfy Posted December 29, 2020 Share Posted December 29, 2020 Did you solve this issue? I have the same issue pls help me.:[pouts: Link to comment Share on other sites More sharing options...
Paf_Le_Chien Posted December 29, 2020 Share Posted December 29, 2020 (edited) I've the same problem, until I read this tread https://www.techpowerup.com/forums/threads/corsair-icue-freezing-on-install-found-a-solution.256856/ So, I unplugged my DVD drive and the magic worked! Edited December 29, 2020 by Paf_Le_Chien Link to comment Share on other sites More sharing options...
Individual Posted January 1, 2021 Author Share Posted January 1, 2021 I still didnt solve it sadly. Corsair support is also not really helpful because they arent even reading what I am saying. (they said do this while I stated twice that I already did that). They even addressed my by a misspelling of my name and forgot to include a file (that i didnt need since I already said I tried that) in some of the e-mails I tried unplugging my DVD drive but that didnt help aswell. Most of the similair problems are talking about iCUE stopping at 50-60% installed. but my installationproces stops right after extracting files. So it doesnt even "work" for more then 3 seconds before it gives the "the older software cant be removed contact ..." Link to comment Share on other sites More sharing options...
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