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Commander Pro and Lighting Node CORE are not recognized by iCue


Geometrify
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Hi,

 

I am quite confused by this issue. I just ported over my system from a smaller case and decided to add RGB in the process for fun. I have a STRAFE keyboard and it is successfully detected by the iCue software. I am able to modify colours, etc. from there.

 

From what I can tell in the device logs, the commander pro and the lighting node CORE are successfully being detected by my computer (As in I check the HID that iCue is attempting to use with the HID of the devices that I can see in device manager and they match) but the logs are showing that iCue is failing to connect to them (or at least that is how I am understanding what the iCue logs are telling me). I have 3 SP120 fans and they are spinning and the RGB is lit but they are not showing up in iCue either. I will post the logs below so that hopefully they can give more context. Any help would be greatly appreciated! (Sorry if I posted this in the wrong spot, this is my first time on this forum.)

 

2020-12-26T15:46:35 W cue.devices.layout: Invalid HW layout

2020-12-26T15:46:35 C cue.manifest: Cannot find "" layout for "STRAFE RGB"

2020-12-26T15:46:35 C cue.devices: Unknown command in NxpPhysicalHidDevice: AbstractCommand::SetDpiBrightnessLevel

2020-12-26T15:46:35 C cue.devices: Unknown command in NxpPhysicalHidDevice: AbstractCommand::GetBacklightEnabled

2020-12-26T15:46:35 C cue.devices: Unknown command in NxpPhysicalHidDevice: AbstractCommand::GetLightingMode

2020-12-26T15:46:35 I cue.sys_info.win: Info: prop=Size class=Win32_DiskDrive returned=false

2020-12-26T15:46:35 W cue.devices.layout: Invalid HW layout

2020-12-26T15:46:35 C cue.manifest: Cannot find "" layout for "STRAFE RGB"

2020-12-26T15:46:35 I cue.lightings.direct_player: Started lighting worker in 0x980

2020-12-26T15:46:35 I cue.devices: Device insertion processing complete for STRAFE RGB (vid=1b1c, pid=1b20)

2020-12-26T15:46:35 I cue.dev.conn_proxy: Device does not support multiple connection types

2020-12-26T15:46:35 I cue.profiles.mappings_actualizer: Use volume wheel workaround for "STRAFE RGB"

2020-12-26T15:46:35 I cue.sys_info.win: Info: prop=Caption class=Win32_PnpEntity returned=false

2020-12-26T15:46:35 I cue.sys_info.win: Info: prop=DeviceID class=Win32_PnpEntity returned=false

2020-12-26T15:46:35 C cue.firmware.index: Incorrect index contents: fw obj is empty "combined-image"

2020-12-26T15:46:35 I cue.firmware.index: "STRAFE RGB" firmware update, expected version: 3.8 same version found, on device: bootloader: 0.14 firmware: 3.8

2020-12-26T15:46:36 I cue.sys_info.win: Info: prop=Name class=Win32_PnpEntity returned=false

2020-12-26T15:46:36 I cue.sys_info.win: Info: prop=Manufacturer class=Win32_PnpEntity returned=false

2020-12-26T15:46:36 I cue.sys_info.win: Info: prop=Service class=Win32_PnpEntity returned=false

2020-12-26T15:46:36 I cue.sdk.device_watcher: Start prepare WorkingStateState

2020-12-26T15:46:36 I cue.sdk.device_watcher: Finish prepare WorkingStateState

2020-12-26T15:46:36 C cue.devices: Unknown command in NxpPhysicalHidDevice: AbstractCommand::GetSensors

2020-12-26T15:46:36 I cue.lib.datacollection.engine.mixpanelengine: Data was written to mixpanel successfully, queryId: ""

2020-12-26T15:46:50 I cue.core.init_ui: Starting UI.

2020-12-26T15:46:50 W Broken filename passed to function

2020-12-26T15:46:52 W qrc:/qml/ui/MainWindow.qml:85: TypeError: Cannot read property 'borderlessWindowController' of null

2020-12-26T15:46:52 W qrc:/qml/ui/MainWindow.qml:86: TypeError: Cannot read property 'borderlessWindowController' of null

2020-12-26T15:46:52 W MainWindow_QMLTYPE_875(0x2c252600) must be a top level window.

2020-12-26T15:46:52 W MainWindow_QMLTYPE_875(0x2c252600) must be a top level window.

2020-12-26T15:46:52 W Model size of -1 is less than 0

2020-12-26T15:46:52 W libpng warning: iCCP: known incorrect sRGB profile

2020-12-26T15:46:52 W libpng warning: iCCP: known incorrect sRGB profile

2020-12-26T15:46:52 W libpng warning: iCCP: known incorrect sRGB profile

2020-12-26T15:46:52 W qrc:/qml/ui/HeadsetControls.qml:79:4: QML RowLayout: Cannot anchor to an item that isn't a parent or sibling.

2020-12-26T15:46:52 W qrc:/qml/ui/TouchscreenElementsInfo.qml:89:2: QML ColumnLayout: Possible anchor loop detected on vertical anchor.

2020-12-26T15:46:52 W Qt Quick Layouts: Detected recursive rearrange. Aborting after two iterations.

2020-12-26T15:46:52 W libpng warning: iCCP: known incorrect sRGB profile

2020-12-26T15:46:52 W libpng warning: iCCP: known incorrect sRGB profile

2020-12-26T15:46:52 W qrc:/qml/help/HintManager.qml:132: TypeError: Cannot read property 'parent' of null

2020-12-26T15:46:52 W qrc:/qml/help/HintManager.qml:132: TypeError: Cannot read property 'parent' of null

2020-12-26T15:46:53 W qrc:/qml/help/HintManager.qml:132: TypeError: Cannot read property 'parent' of null

2020-12-26T15:46:53 W qrc:/qml/help/HintManager.qml:132: TypeError: Cannot read property 'parent' of null

2020-12-26T15:46:53 W qrc:/qml/ui/HeadsetControls.qml:387: ReferenceError: surround is not defined

2020-12-26T15:46:53 W qrc:/qml/ui/HeadsetControls.qml:377: ReferenceError: surround is not defined

2020-12-26T15:46:53 W qrc:/qml/collection/AccordionItem.qml:154: TypeError: Cannot read property 'containsMouse' of undefined

2020-12-26T15:46:53 W qrc:/qml/collection/AccordionItem.qml:163: TypeError: Cannot read property 'containsMouse' of undefined

2020-12-26T15:46:53 W qrc:/qml/ui/accordion/DialControlAccordionItem.qml:178: TypeError: Cannot read property 'y' of null

2020-12-26T15:46:53 W qrc:/qml/ui/accordion/ButtonsLibraryAccordionItem.qml:373:6: Unable to assign [undefined] to QStringList

2020-12-26T15:46:53 W qrc:/qml/ui/assignment/AssignmentView.qml:738: TypeError: Cannot read property 'width' of null

2020-12-26T15:46:53 W qrc:/qml/help/HintManager.qml:348: TypeError: Cannot read property 'arrowSide' of null

2020-12-26T15:46:53 W qrc:/qml/help/HintManager.qml:356: TypeError: Cannot read property 'arrowSide' of null

2020-12-26T15:46:53 W qrc:/qml/help/HintManager.qml:364: TypeError: Cannot read property 'arrowSide' of null

2020-12-26T15:46:53 W qrc:/qml/help/HintManager.qml:372: TypeError: Cannot read property 'arrowSide' of null

2020-12-26T15:47:39 I cue.dev.hidenumerator: Found device VID 6940 PID 3088 Usage Page 132 Usage 82

2020-12-26T15:47:39 I cue.dev.mgr: Candidate device for QMap(("bus", "hid")("devInstanceId", "hid\\vid_1b1c&pid_0c10\\6&25281d2f&4&0000")("hid-direction", "input")("hid-type", "report")("hid-usage", "82")("hid-usagepage", "132")("model-name", "Commander PRO")("usb-pid", "3088")("usb-vid", "6940")("vendor", "Corsair")) not found.

2020-12-26T15:47:39 I cue.dev.mgr: No manifest for QMap(("bus", "hid")("devInstanceId", "hid\\vid_1b1c&pid_0c10\\6&25281d2f&4&0000")("hid-direction", "input")("hid-type", "report")("hid-usage", "82")("hid-usagepage", "132")("model-name", "Commander PRO")("usb-pid", "3088")("usb-vid", "6940")("vendor", "Corsair"))

2020-12-26T15:47:39 I cue.dev.mgr: Candidate device for QMap(("bus", "hid")("devInstanceId", "hid\\vid_1b1c&pid_0c10\\6&25281d2f&4&0000")("hid-direction", "input")("hid-type", "report")("hid-usage", "82")("hid-usagepage", "132")("model-name", "Commander PRO")("usb-pid", "3088")("usb-vid", "6940")("vendor", "Corsair")) not found.

2020-12-26T15:47:39 I cue.dev.mgr: No manifest for QMap(("bus", "hid")("devInstanceId", "hid\\vid_1b1c&pid_0c10\\6&25281d2f&4&0000")("hid-direction", "input")("hid-type", "report")("hid-usage", "82")("hid-usagepage", "132")("model-name", "Commander PRO")("usb-pid", "3088")("usb-vid", "6940")("vendor", "Corsair"))

2020-12-26T15:47:39 I cue.dev.mgr: Candidate device for QMap(("bus", "hid")("devInstanceId", "hid\\vid_1b1c&pid_0c10\\6&25281d2f&4&0000")("hid-direction", "output")("hid-type", "report")("hid-usage", "82")("hid-usagepage", "132")("model-name", "Commander PRO")("usb-pid", "3088")("usb-vid", "6940")("vendor", "Corsair")) not found.

2020-12-26T15:47:39 I cue.dev.mgr: No manifest for QMap(("bus", "hid")("devInstanceId", "hid\\vid_1b1c&pid_0c10\\6&25281d2f&4&0000")("hid-direction", "output")("hid-type", "report")("hid-usage", "82")("hid-usagepage", "132")("model-name", "Commander PRO")("usb-pid", "3088")("usb-vid", "6940")("vendor", "Corsair"))

2020-12-26T15:47:39 I cue.dev.mgr: Candidate device for QMap(("bus", "hid")("devInstanceId", "hid\\vid_1b1c&pid_0c10\\6&25281d2f&4&0000")("hid-direction", "output")("hid-type", "report")("hid-usage", "82")("hid-usagepage", "132")("model-name", "Commander PRO")("usb-pid", "3088")("usb-vid", "6940")("vendor", "Corsair")) not found.

2020-12-26T15:47:39 I cue.dev.mgr: No manifest for QMap(("bus", "hid")("devInstanceId", "hid\\vid_1b1c&pid_0c10\\6&25281d2f&4&0000")("hid-direction", "output")("hid-type", "report")("hid-usage", "82")("hid-usagepage", "132")("model-name", "Commander PRO")("usb-pid", "3088")("usb-vid", "6940")("vendor", "Corsair"))

2020-12-26T15:47:39 I cue.devices: Device vid=1b1c pid=c10 ignored by HidDeviceEnumerator

2020-12-26T15:48:02 I cue.devices: Device vid=1b1c pid=c1a ignored by HidDeviceEnumerator

2020-12-26T15:48:02 I cue.dev.hidenumerator: Found device VID 6940 PID 3098 Usage Page 65472 Usage 1

2020-12-26T15:48:02 I cue.dev.mgr: Candidate device for QMap(("bus", "hid")("devInstanceId", "hid\\vid_1b1c&pid_0c1a\\7&1d7eb924&4&0000")("hid-direction", "input")("hid-type", "report")("hid-usage", "1")("hid-usagepage", "65472")("model-name", "CORSAIR Lighting Node CORE")("usb-pid", "3098")("usb-vid", "6940")("vendor", "Corsair")) not found.

2020-12-26T15:48:02 I cue.dev.mgr: No manifest for QMap(("bus", "hid")("devInstanceId", "hid\\vid_1b1c&pid_0c1a\\7&1d7eb924&4&0000")("hid-direction", "input")("hid-type", "report")("hid-usage", "1")("hid-usagepage", "65472")("model-name", "CORSAIR Lighting Node CORE")("usb-pid", "3098")("usb-vid", "6940")("vendor", "Corsair"))

2020-12-26T15:48:02 I cue.dev.mgr: Candidate device for QMap(("bus", "hid")("devInstanceId", "hid\\vid_1b1c&pid_0c1a\\7&1d7eb924&4&0000")("hid-direction", "input")("hid-type", "report")("hid-usage", "1")("hid-usagepage", "65472")("model-name", "CORSAIR Lighting Node CORE")("usb-pid", "3098")("usb-vid", "6940")("vendor", "Corsair")) not found.

2020-12-26T15:48:02 I cue.dev.mgr: No manifest for QMap(("bus", "hid")("devInstanceId", "hid\\vid_1b1c&pid_0c1a\\7&1d7eb924&4&0000")("hid-direction", "input")("hid-type", "report")("hid-usage", "1")("hid-usagepage", "65472")("model-name", "CORSAIR Lighting Node CORE")("usb-pid", "3098")("usb-vid", "6940")("vendor", "Corsair"))

2020-12-26T15:48:02 I cue.dev.mgr: Candidate device for QMap(("bus", "hid")("devInstanceId", "hid\\vid_1b1c&pid_0c1a\\7&1d7eb924&4&0000")("hid-direction", "output")("hid-type", "report")("hid-usage", "1")("hid-usagepage", "65472")("model-name", "CORSAIR Lighting Node CORE")("usb-pid", "3098")("usb-vid", "6940")("vendor", "Corsair")) not found.

2020-12-26T15:48:02 I cue.dev.mgr: No manifest for QMap(("bus", "hid")("devInstanceId", "hid\\vid_1b1c&pid_0c1a\\7&1d7eb924&4&0000")("hid-direction", "output")("hid-type", "report")("hid-usage", "1")("hid-usagepage", "65472")("model-name", "CORSAIR Lighting Node CORE")("usb-pid", "3098")("usb-vid", "6940")("vendor", "Corsair"))

2020-12-26T15:48:02 I cue.dev.mgr: Candidate device for QMap(("bus", "hid")("devInstanceId", "hid\\vid_1b1c&pid_0c1a\\7&1d7eb924&4&0000")("hid-direction", "output")("hid-type", "report")("hid-usage", "1")("hid-usagepage", "65472")("model-name", "CORSAIR Lighting Node CORE")("usb-pid", "3098")("usb-vid", "6940")("vendor", "Corsair")) not found.

2020-12-26T15:48:02 I cue.dev.mgr: No manifest for QMap(("bus", "hid")("devInstanceId", "hid\\vid_1b1c&pid_0c1a\\7&1d7eb924&4&0000")("hid-direction", "output")("hid-type", "report")("hid-usage", "1")("hid-usagepage", "65472")("model-name", "CORSAIR Lighting Node CORE")("usb-pid", "3098")("usb-vid", "6940")("vendor", "Corsair"))

2020-12-26T15:48:11 I cue.devices.nxp: Buffer apply for Blue failed. request timed out for STRAFE RGB

2020-12-26T15:48:11 I cue.devices.nxp: Buffer write, 1. failed. request timed out for STRAFE RGB

2020-12-26T15:48:11 I cue.devices.nxp: Buffer write, 1. failed. request timed out for STRAFE RGB

2020-12-26T15:48:11 I cue.devices.nxp: Buffer write, 1. failed. request timed out for STRAFE RGB

2020-12-26T15:48:20 I cue.devices.nxp: Buffer write, 1. failed. request timed out for STRAFE RGB

2020-12-26T15:48:50 W qrc:/qml/collection/ColorPicker.qml:42: TypeError: Cannot call method 'updateCurrentColor' of null

2020-12-26T15:48:50 W qrc:/qml/collection/ColorPicker.qml:48: TypeError: Cannot call method 'updateCurrentColor' of null

2020-12-26T15:48:51 W Qt Quick Layouts: Detected recursive rearrange. Aborting after two iterations.

2020-12-26T15:48:51 W qrc:/qml/ui/settings/DeviceSettings.qml:239:7: Unable to assign [undefined] to double

2020-12-26T15:48:51 W qrc:/qml/delegate/TabViewTabDelegate.qml:21: TypeError: Cannot read property 'top' of null

2020-12-26T15:48:54 I cue.clinkclient: Error connecting to service: 2

2020-12-26T15:48:54 W cue.sensors.system_info: Failed to get device list. code = 5 "Failed to send device list request"

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