Jump to content
Corsair Community

iCUE Software - corsairvbusdriver BSOD Win 10 (fix inc)


Cantora
 Share

Recommended Posts

Hi All,

 

I've uninstalled iCUE until there's solid confirmation that the bug (caused by Windows 10 update) is resolved.

 

Two days ago I woke up to my PC in a BSOD cycle with the error: System Thread Exception Not Handled

 

There was no way to start up in to safe mode and recovery/uninstalling updates did not fix the issue.

 

After a couple of hours of testing everything I was about to do a clean reinstall when I finally found a post from only 8hrs earlier explaining the issue. It explained that the latest windows 10 update had broken the corsair driver.

 

The second recovery method worked for me - manually removing the drivers via command promt in recovery. After restarting you have to remove the iCUE software also.

 

This really sucks - as none of my macro / keybinds work now.

 

https://www.bleepingcomputer.com/news/microsoft/windows-10-updates-cause-corsairvbusdriver-bsod-crash-loop/

 

worth keeping in mind if this happens to you or somoone you know.

Link to comment
Share on other sites

  • Corsair Employees
This issue is not due to the iCUE software. This issue is caused by running extremely old versions of CUE1 and CUE2 that had the old out dated driver. The easiest resolution is to use system restore to a point before the update, remove the old CUE1 or CUE2 software, then update Windows and install the latest iCUE 3.36 which can be downloaded from the Corsair website.
Link to comment
Share on other sites

This issue is not due to the iCUE software. This issue is caused by running extremely old versions of CUE1 and CUE2 that had the old out dated driver. The easiest resolution is to use system restore to a point before the update, remove the old CUE1 or CUE2 software, then update Windows and install the latest iCUE 3.36 which can be downloaded from the Corsair website.

 

This is not totally correct.

I'm a brand new corsair SP120 Pro owner.

I bought (6) SP120 fans two days ago, added only those and the newest icue software and got bsod after bsod.

 

FORMATTED MY windows install, and installed nothing but drivers and icue, more bsods.

 

seems to be the ten year old SiLib.sys driver that I'm assuming controls the usb interface to the fan controller.

I'm really upset that i already threw out the package for these fans, this should have been an immediate return.

Instead. I'm wiping my drive again and I got robbed $150 for unlit argb fans.

 

super disappointed in the quality control of this product, really should have googled issues and seen posts of this nature since 2018.

 

attatched DUMP files.

DUMP.zip

Link to comment
Share on other sites

I was using an older iCue version fine up until September (maybe Windows Updates) and then came multiple daily BSoD caused by iCue. Only reason I was using the older version was because the newer versions prevent my computer for being able to shutdown/restart. I had no choice but to upgrade because of the blue screens. I was able to workaround the shutdown issues by intentionally breaking iCue services (renaming dlls). Corsair technical support basically told me to wait for the next major release of iCue as the shutdown issue will be fixed in that. I sure hope so, because iCue is no longer monitoring or controlling RGB on my H115i. Only reason I keep iCue installed is because I need it to load my RGB profile for my K70 keyboard. I also have Vengeance Pro which is no longer monitored. At least it stores the RGB config itself.

 

I will say that iCue was working completely fine with my computer about a year ago. Don't know what happened around February/March as every version since has been nothing but agony. I spent countless hours troubleshooting until I realized that iCue was the cause of all problems. Really sucked because I have been working from home since March and needed my computer to be reliable.

Link to comment
Share on other sites

 Share

×
×
  • Create New...