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Corsair K70 MK.2 Delete key not working


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I just had a K70 MK2 refurbished (red keys) delivered from SCAN 4 days ago and every key is working except the delete key below INSERT.

 

The delete key does not put me into the BIOS on startup.

The delete key below numpad 3 does work.

The onscreen keyboard delete key is detected.

 

What I've tried:

Factory reset through https://help.corsair.com/hc/en-us/articles/360025465031-How-to-Reset-your-keyboard

Exiting iCUE

 

iCUE version: 3.36.125

Firmware version: v3.24

 

Is this a hardware issue and should I use RMA?

 

EDIT:

 

As a side note, with iCUE open, using the volume spinner too fast can lock the volume at 0/100 and lock the keyboard.

This does not happen with iCUE closed.

Edited by kent911t
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  • 3 weeks later...
  • Corsair Employees

Hi Kent911t,

 

Please try the "Repair iCUE" steps from the following helpdesk article:

 

https://help.corsair.com/hc/en-us/articles/360044638712-How-to-Fix-unresponsive-macros-and-remaps

 

If this doesn't help, please open a ticket with support via the link at the top of the page for further assistance.

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