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corsair rgb elite wireless wont connect to icue


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hey guys, i bought the void rgb elite wireless head set and it wont connect to icue on my gaming rig. have tried all the usb ports with several reboots and uninstalls and reinstalls of icue. it does detect my ram. have also tried on two different comps and it coneects with the void.i also checked the it has the corsair drivers and not the microsoft ones. Anyone have a clue whats going on.

thanks in advance

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