BTSpeedy Posted December 15, 2020 Share Posted December 15, 2020 H Corsair Community, :( I got a new headset today but the sound was weird. It sounds so deep and that I have 7.1 surround sound on but it is off. The headset is Virtuoso RGB wireless SE. I tried updating firmware and drivers but did not work. Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Albert Posted December 16, 2020 Corsair Employee Share Posted December 16, 2020 Hi BTSpeedy, Welcome to our forums! Sorry to hear you're experiencing an issue with your VIRTUOSO's audio. Can you try doing a soft reset on your VIRTUOSO headset to see if it will address your issue? To soft reset your headset: 1. Make sure your headset is currently unplugged. 2. Make sure your headset is powered on. 3. Hold the Mute button on the headset down for about 15 seconds. 4. Switch the headset off and then back on. 5. Test your headset and see if the issue is resolved. Also, is the audio quality the same via both USB and wireless connection? 1 Link to comment Share on other sites More sharing options...
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