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virtuoso rgb wireless se


BTSpeedy
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Hi BTSpeedy,

 

Welcome to our forums! Sorry to hear you're experiencing an issue with your VIRTUOSO's audio. Can you try doing a soft reset on your VIRTUOSO headset to see if it will address your issue?

 

To soft reset your headset:

1. Make sure your headset is currently unplugged.

2. Make sure your headset is powered on.

3. Hold the Mute button on the headset down for about 15 seconds.

4. Switch the headset off and then back on.

5. Test your headset and see if the issue is resolved.

 

Also, is the audio quality the same via both USB and wireless connection?

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