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All USB devices disconnecting and reconnecting

DadouXIII

By DadouXIII,
in iCUE Software

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DadouXIII

DadouXIII

Posted
Posted (edited)

Hello everyone, the trouble started last week. All of a sudden all of my USB devices would disconnect and instantly reconnect simultaneously.

These devices include:

- My Corsair K70 Mk.2 keyboard

- My Corsair Mouse

- My Corsair ST100 headset stand

- My Corsair Void Pro headset

- My Corsair Mouse Pad

- My Xbox Elite Controler

 

After a bit of digging in the event viewer, I found this event happening when the devices disconnected / reconnected:

 

----------------------------------------------

Log Name: Microsoft-Windows-Kernel-EventTracing/Admin

Source: Microsoft-Windows-Kernel-EventTracing

Date: 14/12/2020 21:47:04

Event ID: 28

Task Category: Provider

Level: Error

Keywords: (2048),(512),Provider

User: SYSTEM

Computer: DadouPC19

Description:

Error setting traits on Provider {8444a4fb-d8d3-4f38-84f8-89960a1ef12f}. Error: 0xC0000001

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

<System>

<Provider Name="Microsoft-Windows-Kernel-EventTracing" Guid="{b675ec37-bdb6-4648-bc92-f3fdc74d3ca2}" />

<EventID>28</EventID>

<Version>0</Version>

<Level>2</Level>

<Task>3</Task>

<Opcode>25</Opcode>

<Keywords>0x8000000000000a20</Keywords>

<TimeCreated SystemTime="2020-12-14T20:47:04.7130852Z" />

<EventRecordID>183</EventRecordID>

<Correlation />

<Execution ProcessID="4" ThreadID="8952" />

<Channel>Microsoft-Windows-Kernel-EventTracing/Admin</Channel>

<Computer>DadouPC19</Computer>

<Security UserID="S-1-5-18" />

</System>

<EventData>

<Data Name="ProviderGuid">{8444a4fb-d8d3-4f38-84f8-89960a1ef12f}</Data>

<Data Name="ErrorCode">3221225473</Data>

</EventData>

</Event>

----------------------------------------------

 

The one right before that would always be:

----------------------------------------------

Log Name: System

Source: Service Control Manager

Date: 14/12/2020 21:28:37

Event ID: 7031

Task Category: None

Level: Error

Keywords: Classic

User: N/A

Computer: DadouPC19

Description:

The Corsair Service service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

<System>

<Provider Name="Service Control Manager" Guid="{555908d1-a6d7-4695-8e1e-26931d2012f4}" EventSourceName="Service Control Manager" />

<EventID Qualifiers="49152">7031</EventID>

<Version>0</Version>

<Level>2</Level>

<Task>0</Task>

<Opcode>0</Opcode>

<Keywords>0x8080000000000000</Keywords>

<TimeCreated SystemTime="2020-12-14T20:28:37.9321832Z" />

<EventRecordID>11916</EventRecordID>

<Correlation />

<Execution ProcessID="668" ThreadID="4700" />

<Channel>System</Channel>

<Computer>DadouPC19</Computer>

<Security />

</System>

<EventData>

<Data Name="param1">Corsair Service</Data>

<Data Name="param2">1</Data>

<Data Name="param3">60000</Data>

<Data Name="param4">1</Data>

<Data Name="param5">Restart the service</Data>

<Binary>43006F007200730061006900720053006500720076006900630065000000</Binary>

</EventData>

</Event>

----------------------------------------------

 

The one before this one:

----------------------------------------------

Log Name: Application

Source: Application Error

Date: 14/12/2020 21:28:36

Event ID: 1000

Task Category: (100)

Level: Error

Keywords: Classic

User: N/A

Computer: DadouPC19

Description:

Faulting application name: Corsair.Service.exe, version: 3.36.0.1, time stamp: 0x5f8feaac

Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000

Exception code: 0xc0000005

Fault offset: 0x05f1f3c4

Faulting process ID: 0x116c

Faulting application start time: 0x01d6d20a09ad191f

Faulting application path: C:\Program Files (x86)\Corsair\CORSAIR iCUE Software\Corsair.Service.exe

Faulting module path: unknown

Report ID: ea24238f-07db-4394-8a00-9020569a2154

Faulting package full name:

Faulting package-relative application ID:

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

<System>

<Provider Name="Application Error" />

<EventID Qualifiers="0">1000</EventID>

<Version>0</Version>

<Level>2</Level>

<Task>100</Task>

<Opcode>0</Opcode>

<Keywords>0x80000000000000</Keywords>

<TimeCreated SystemTime="2020-12-14T20:28:36.6153040Z" />

<EventRecordID>3458</EventRecordID>

<Correlation />

<Execution ProcessID="0" ThreadID="0" />

<Channel>Application</Channel>

<Computer>DadouPC19</Computer>

<Security />

</System>

<EventData>

<Data>Corsair.Service.exe</Data>

<Data>3.36.0.1</Data>

<Data>5f8feaac</Data>

<Data>unknown</Data>

<Data>0.0.0.0</Data>

<Data>00000000</Data>

<Data>c0000005</Data>

<Data>05f1f3c4</Data>

<Data>116c</Data>

<Data>01d6d20a09ad191f</Data>

<Data>C:\Program Files (x86)\Corsair\CORSAIR iCUE Software\Corsair.Service.exe</Data>

<Data>unknown</Data>

<Data>ea24238f-07db-4394-8a00-9020569a2154</Data>

<Data>

</Data>

<Data>

</Data>

</EventData>

</Event>

----------------------------------------------

 

And finally, there start of it:

----------------------------------------------

Log Name: Application

Source: .NET Runtime

Date: 14/12/2020 21:28:36

Event ID: 1026

Task Category: None

Level: Error

Keywords: Classic

User: N/A

Computer: DadouPC19

Description:

Application: Corsair.Service.exe

Framework Version: v4.0.30319

Description: The process was terminated due to an unhandled exception.

Exception Info: System.AccessViolationException

at CorsairLink4.Module.PlatinumDevices.Common.Utils.PrecisionDelay.MultimediaTimerCallback(UInt32, UInt32, UInt32 ByRef, UInt32, UInt32)

 

 

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

<System>

<Provider Name=".NET Runtime" />

<EventID Qualifiers="0">1026</EventID>

<Version>0</Version>

<Level>2</Level>

<Task>0</Task>

<Opcode>0</Opcode>

<Keywords>0x80000000000000</Keywords>

<TimeCreated SystemTime="2020-12-14T20:28:36.4065135Z" />

<EventRecordID>3457</EventRecordID>

<Correlation />

<Execution ProcessID="0" ThreadID="0" />

<Channel>Application</Channel>

<Computer>DadouPC19</Computer>

<Security />

</System>

<EventData>

<Data>Application: Corsair.Service.exe

Framework Version: v4.0.30319

Description: The process was terminated due to an unhandled exception.

Exception Info: System.AccessViolationException

at CorsairLink4.Module.PlatinumDevices.Common.Utils.PrecisionDelay.MultimediaTimerCallback(UInt32, UInt32, UInt32 ByRef, UInt32, UInt32)

 

</Data>

</EventData>

</Event>

----------------------------------------------

 

As you can see, these simultaneous disconnects / reconnects seem to be caused by the Corsair.Service.exe related to Corsaid iCUE crashing and then restarting.

 

Is there anything I can do to fix this?

 

Thank you!

Edited by DadouXIII
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DadouXIII

DadouXIII

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Still happening unfortunately, exact same sequence:

1- .NET Runtime error:

Application: Corsair.Service.exe

Framework Version: v4.0.30319

Description: The process was terminated due to an unhandled exception.

Exception Info: System.AccessViolationException

at CorsairLink4.Module.PlatinumDevices.Common.Utils.PrecisionDelay.MultimediaTimerCallback(UInt32, UInt32, UInt32 ByRef, UInt32, UInt32)

 

2- Application error:

Faulting application name: Corsair.Service.exe, version: 3.36.0.1, time stamp: 0x5f8feaac

Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000

Exception code: 0xc0000005

Fault offset: 0x050520ec

Faulting process ID: 0x11b0

Faulting application start time: 0x01d6d2b99c04027f

Faulting application path: C:\Program Files (x86)\Corsair\CORSAIR iCUE Software\Corsair.Service.exe

Faulting module path: unknown

Report ID: 1a4cd724-e022-402b-9dab-165122c12008

Faulting package full name:

Faulting package-relative application ID:

 

3- Service Control Manager event 7031

The Corsair Service service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.

 

4- Kernel-Event Tracing event 28

Error setting traits on Provider {8444a4fb-d8d3-4f38-84f8-89960a1ef12f}. Error: 0xC0000001

 

Any other ideas?

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