Ironclaw Wireless RGB Stopped Working, Flashing White

[russk]

I had just booted up my computer and everything was working fine. I was in the middle of moving the mouse and then the cursor stopped moving. I looked down and the mouse was completely dark, all the lights were off.

 

I moved it around a bit to see if it would wake up, but it would not. I then clicked the mouse button and the DPI indicators on the left-hand side are just flashing white for about a minute and then they just turn off. Also, the RGB light is on the default rainbow cycle, like it has lost all of the internal hardware profiles that I had configured.

 

It should have a "medium" charge, there were two orange lights on the side when I turned the PC on.

 

I think I just need to resync the mouse to the base (hopefully) and repush the profiles. It's just odd to me that it would just lose all of its programming in the middle of being used.

 

Has anyone else had this issue?

[russk]

Well, that was odd. I believe the issue first happened shortly after iCue launched, since the PC was booting up.

 

To try to resolve it, I plugged the mouse into USB and tried to open iCue to bring it to front from the system tray, but when I clicked Bring to Front the iCue process just died without any error or warning. I restarted iCue and it listed two separate Ironclaw Wireless RGB mice in the devices. The mouse would work in USB, but as soon as I unplugged the cable it would stop working.

 

The one Ironclaw device had a dongle firmware version listed, but no info on the mouse, the other was the opposite. Once I paired the device, they merged to one device and it seems to be working now. This may be the normal behavior when the dongle and mouse haven't been paired together.

 

It's just very odd that the mouse suddenly just got amnesia and forgot all of its programming, and that the iCue process seemed to die at the same time. Hard to say which is the cause and effect.

[Corsair Haurjie]

Hi russk,

 

Thanks for providing the feedback. After you paired it and seems to be working now, did you retain all your programmed profiles still?

 

As for the initial issue with the mouse stopped working in the middle of use, I'll bring that up to the team.

[russk]

Corsair Haurjie,

 

After I paired it again, all of the hardware profiles were lost on the mouse itself. iCue had noted that there was an inconsistency between the hardware profiles stored on the mouse and in iCue. I was given the option to update iCue to match the mouse (which I didn't want to do) or to hit cancel and do nothing.

 

I still had the profiles stored in iCue, so I had to activate each one again and them save them to the onboard storage individually to reprogram them.

 

I'm not on the PC right now that had the issue, so I can't grab snippets from the log right now. There were a ton of errors when this happened. If memory serves, it started with an error about the dongle being in an "invalid state" and then there were issues with communications to the mouse timing out and invalid responses for getting the firmware version of the mouse.

 

I'll provide the logs later, if it gives the team any benefit. For now, I'll keep an eye on it. This has only happened twice since I've had the mouse (almost a year), and the first time was very early on. If it stays that infrequent it's just enough to be annoying but not unacceptable (IMO).

[russk]

Attached are the logs from when the issue occurred yesterday, in case they are helpful.

 

My K95 Platinum XT is plugged into a powered USB 3.0 hub. The USB cable for the keyboard is in a 3.0 port, and the USB cable for the pass through is in a 2.0 port. The dongle for my mouse is plugged into the pass through USB port on the back of the keyboard, so they are very close together. I use the 2.4Ghz mode.

 

Shortly after the mouse "died" and I couldn't wake it, I did turn off the power to the hub and then back on to try to reset the keyboard and mouse dongle. So you may see a connection loss for both the keyboard and mouse somewhere in the logs.

 

I also included a log from today (12/10) since the mouse and keyboard are both working without issue. This way there's something to compare against as a baseline.

logs.zip

[matt127d]

I had the same problem and i fixed it by going in to settings within iCUE then on to the mouse and repairing with the wireless dongle which fixed the issue and now works fine

[nikolaimifsud13]

My IronClaw RGB wireless stopped working. It happened the same way, I was using it and it suddenly stopped working. Now my PC only recognizes my DONGLE but not my mouse. I can't seem to factory reset it and If anyone can help me IT WOULD BE APPRECIATED. Add me on discord nikolaimifsud13#1447

[nikolaimifsud13]

My IronClaw RGB wireless stopped working. It happened the same way, I was using it and it suddenly stopped working. Now my PC only recognizes my DONGLE but not my mouse. I can't seem to factory reset it and If anyone can help me IT WOULD BE APPRECIATED. Add me on discord nikolaimifsud13#1447

[Corsair Haurjie]

Hi nikolaimifsud13,

 

Have you tried plugging the mouse and dongle in a different PC and see if the same problem exists? Also, are you running the new iCUE 4 or the older iCUE version?

 

If the same problem exists on a different PC, open up a ticket with our support team and they'll be happy to help with a replacement unit.

[Ra0ul_Duke]

Same thing just happened to me, I cannot seem to find a way to fix it.

 

[JeffTee26]

anybody come up with an answer to this?