Jump to content
Corsair Community

iCue crashes Windows


Recommended Posts

I seem to have a weird issue, basically what seems random (cannot really replicate 100% - based on this morning crash) but after a while of iCue running my laptop crashes and I cannot do anything (cannot even shutdown).


I have been thinking that it may have to do with locking the PC as this was a way I could replicate it every time - basically boot up, lock PC, wait about 15 minutes & try login, but:

- I am unable to login with Fingerprint

- I am unable to shutdown from login screen (gets stuck on "Shutting Down" screen)

- I am able to log in with my password though

- But actually unable to do anything really - I can bring apps that were open to the front, but for example opening a new chrome tab would not work

- Trying to shutdown from within Windows after logging in - does not work



It has crashed once so badly Windows could not repair and I needed to format the laptop. Again this morning it crashed, but luckily it managed to repair and boot back into Windows.


I cannot see any errors in Event Viewer

Lots of warnings in the iCue logs but no errors that I saw


iCue version: 3.35.152


Using iCue to program G Keys on the K55.

- Keyboard Firmware: 30.08



FYI: Laptop: Dell XPS 15 9570



I have sent multiple mails to Corsair Support, but only got 1 initial mail - this mail basically told me to uninstall, etc. which I did before I sent the mails.



I honestly am not sure what else to try as lost quite a bit of work thanks to the previous crash.


Any one have ideas?


Or even is there a way to not use the iCue software but to program the G Keys - using Text (i.e. I don't want to record a Macro but want a short paragraph of text programed to a K Key - and 1 of the keys to open the Calculator)

Link to comment
Share on other sites

Not sure if this is exactly the same as I'm not using a laptop. But after every update of the iCue software it will crash directly upon start for me. The solution I have found that works for me every time is to go into "C:\Program Files (x86)\Corsair\CORSAIR iCUE Software\plugins" and remove the folder LenovoY750s. After this iCue is working fine again.


I can reproduce the problem by putting the LenovoY750s folder back.

Link to comment
Share on other sites

Thanks @Balm73, tried, unfortunately did not help me (have just deleted all Plugins - also unchecked Enable plugins in Settings menu).


Corsair Support also got back to me earlier suggesting I uninstall everything and install an older version (3.27.68) - unfortunately this also did not work.


However I did try and "End Task" all the Corsair processes in Task Manager when it happened now and nothing happened with any of them until I got to the "CueLLAccessService.exe" - as soon as I clicked "End Task" on this one the laptop started working again (did not pay attention to Memory usage but CPU was at 0 for this one)

- I have replied to Corsair Support with above, hopefully helps them find the issue



Side Note: The latest replications have happened 30 minutes after booting up and while busy working (about 30 min on the dot it dies)

Link to comment
Share on other sites

Since last post I actually ended up disabling the 3 Corsair services & have not had the issue since


Not sure what each one is for, but for my needs it doesn't seem like I need any of them


The services I disabled:

- CorsairGamingAudioConfig

- CorsairLLAService

- CorsairService


The CorsairLLAService was the issue service, but as it doesn't seem like i need the others I would rather free up CPU & Memory

Link to comment
Share on other sites

  • 1 month later...
I am having the same issue for a few months. I always thougt, it was the graphics driver or somithing, but today I had this freeze and closed tasks one after another and as i closed icue, that freeze dissapeared. So its definetly caused by one of icues services.
Link to comment
Share on other sites

  • Create New...