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Commander Pro USB disconnects on new AMD X570 Ryzen 5000 build


momorious
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Hello.

I have a MAJOR issue: I have build my first AMD system with a Ryzen 5800X on a Asus Prime X570-Pro Mainboard.

I also installed Windows from fresh.

 

Now every few minutes the Commander Pro is disconnecting (USB disconnect sound, then a command center message popsup that the lastly used USB device had an error).

When I unplug the Commander Pro I dont get any USB disconnects but as soon as its connected the USB disconnects start.

 

Note: I have also connected a Node Pro to the USB header of the CoPro which is not recognized by iCUE at all.

 

I also already tried both internal USB headers and I even bought a very new Commander Pro with the exact same issue so its definitely an incompatibility issue of the Commander Pro with my AMD build.

 

Anyone know how to get it properly working or is it known that the CoPro is incompatible with AMD?

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I don't think anything has changed on this since the release of the x570 boards and it's unlikely the BIOS updates for the new CPUs would (or can) address the underlying issue. Most x570 owners resort to using a powered USB hub to act as intermediary between the board and the Corsair internal devices. If you have a 9 pin USB internal to USB type A cable lying around, you might be able to route it to the back panel for the time being, but obviously that's not a great long term solution and it might not work anyway.

 

There are a lot of long threads in the CUE section discussing the problem. You also might not see CPU temp information in the dashboard right now. I think we are waiting for CPUID to update their program again.

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I don't think anything has changed on this since the release of the x570 boards and it's unlikely the BIOS updates for the new CPUs would (or can) address the underlying issue. Most x570 owners resort to using a powered USB hub to act as intermediary between the board and the Corsair internal devices. If you have a 9 pin USB internal to USB type A cable lying around, you might be able to route it to the back panel for the time being, but obviously that's not a great long term solution and it might not work anyway.

 

There are a lot of long threads in the CUE section discussing the problem. You also might not see CPU temp information in the dashboard right now. I think we are waiting for CPUID to update their program again.

 

puh thats a real bummer that it seems to be a X570 issue in general... Normally I would need to ask Asus to refund the 17,63€ I just had to spend on the NZXT Hub......

Its coming on Friday and I REALLY hope it fixes the USB disconnects because otherwise I simply cant use this AMD build at all because the CoPro is essential for me.

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