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iCue not detecting Keyboard or Mouse on new build.


Leematch
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Hello all, I've just finished building a new system based on the Z490/Comet Lake chipset. I've downloaded and installed the iCue software but it doesn't detect either my K57 RGB keyboard or my Harpoon Mouse. Both were purchased a few months ago and were working well (paired with a single receiver) with the software on my previous build. I've tried plugging the receiver into every USB port, nothing. I've tried uninstalling (including deleting the registry entries) and reinstalling the software, again nothing.

 

Interestingly, as I've got them paired up to a single dongle it means I have a spare (the one that came with the mouse). When I plug this on in it does detect it but obviously show that the mouse isn't connected.

 

Any ideas would be most welcome. Thanks in advance.

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