Yesmasterx Posted November 4, 2020 Share Posted November 4, 2020 (edited) Hello there. So I have had this headset for about two months, great headset but I’ve been having problems for about a week now. I don’t know what caused this issue, but my headset no matter how long it has been charging (I have used a wall outlet, a portable charger, and via computer USB) when I unplug the headset I hear “Battery critical.” It also displays a blinking red next to the USB charging port whether it is charging or not. Currently I have the headset plugged into a wall outlet with the button in the middle to ensure it is off. My only option for work-related calls and video gaming is to walk around with the headset plugged into a portable charger which can be very inconvenient. I am currently running on Dongle Firmware v 0.16.80, firmware v 0.17.149 and ICUE software version 3.34.170 To be clear, the ICUE device settings tells me the headset is charging when I am charging it. Additionally, I am now not hearing any audio output from the voice prompts (Charging battery, battery critical, etc). I also went into a voice communication software where I was unable to hear people joining/leaving channels (the headset is not picking up my audio output either). Any help would be appreciated Edit: audio drivers crashed, headset audio works it’s just the battery issue. Edited November 5, 2020 by Yesmasterx Audio works Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Notepad Posted November 5, 2020 Corsair Employee Share Posted November 5, 2020 We would recommend you reach out to our support team by opening a ticket at https://help.corsair.com Link to comment Share on other sites More sharing options...
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