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Brightness Dark Core RGB Pro


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I am not able to change the brightness using iCUE 3.34.161 on a Dark Core RGB Pro under device settings (In iCUE).

 

If I slide the slider it either goes completely off or stays completely on. The slider also goes all the way to the right when it's completely on, or completely to the left when it's completely off. the 50% mark on the slider seems to be the point where it switches from on to off.

 

I was expecting to use the slider and slide it to where I wanted the brightness to be, and leave it like that.

 

Mouse is connected using USB cable, but it also has the same issue when connected wirelessly.

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  • Corsair Employees

Hi Vanadiel,

 

I haven't personally heard of that issue happening yet with 3.34, so this is potentially a newly discovered bug.

 

We recommend you downgrade temporarily to test if this solves the issue. Please perform a clean install using the 2 links below:

 

https://help.corsair.com/hc/en-us/articles/360025166712-Perform-a-clean-reinstallation-of-the-Corsair-Utility-Engine-iCUE-

 

https://downloads.corsair.com/Files/CUE/iCUESetup_3.33.80_release.msi

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Hi Vanadiel,

 

I haven't personally heard of that issue happening yet with 3.34, so this is potentially a newly discovered bug.

 

We recommend you downgrade temporarily to test if this solves the issue. Please perform a clean install using the 2 links below:

 

https://help.corsair.com/hc/en-us/articles/360025166712-Perform-a-clean-reinstallation-of-the-Corsair-Utility-Engine-iCUE-

 

https://downloads.corsair.com/Files/CUE/iCUESetup_3.33.80_release.msi

 

The second link says "file not found"

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Installed the older version, same problem. Also did a reboot after installation just to double check. Same issue with the slider.

 

I am wondering, could it be a conflict with another piece of software that controls the lighting functions of the keyboard (from another manufacturer)?

Edited by Vanadiel
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  • 3 months later...
Installed the older version, same problem. Also did a reboot after installation just to double check. Same issue with the slider.

 

I am wondering, could it be a conflict with another piece of software that controls the lighting functions of the keyboard (from another manufacturer)?

 

I tried with old versions and with the last to 2021:

- iCUE 3.37.140

- Dark Core RGB (key 1.2.55 / wireless 1.0.82 / version 1.1.164)

 

Is there not a fix yet to decrease the brightness with the slider?

 

Regards!

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  • 1 month later...
Bought a Dark Core SE in Nov 2020 and also have the same issue. Brightness control behaves digital on/off but iCUE software uses a slider control which makes no sense me. I wrote Corsair support about the problem they told me to make a clean install. Maybe just a bot reply. I'm disappointed. Even a clean install of latest iCUE 4.9.350 doesn't fix it.
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  • 2 months later...
  • Corsair Employees

On review of this situation, it turns out this action/performance is within the design specifications for that mouse.

 

I will forward this feedback from all of you to the mouse specialist for review to add varying brightness slider functionality.

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