Skeex Posted October 13, 2020 Share Posted October 13, 2020 I recently bought switched my TX850 out for an HX1200 but couldn't get the PC to boot. It seemed like the PSU wasn't powering my CPU. MB lights and fans all came on fine. When I switched back to the TX850 everything was fine again. Does anyone have any suggestions? Link to comment Share on other sites More sharing options...
Corsair Employees Corsair Notepad Posted October 13, 2020 Corsair Employees Share Posted October 13, 2020 Make sure you are using the cables that came with the HX1200 and that everything is properly seated and you are using the correct cable for the right connectors. Link to comment Share on other sites More sharing options...
Skeex Posted October 13, 2020 Author Share Posted October 13, 2020 Make sure you are using the cables that came with the HX1200 and that everything is properly seated and you are using the correct cable for the right connectors. Hi, thanks for your reply. I'm using the cables which came wit the PSU. The issue seems to be the CPU power, I've tried both cables but no joy. My Asus Q code shows '00' which is the same as if I don't connect the power to the CPU at all. Link to comment Share on other sites More sharing options...
Corsair Employees jonnyguru Posted October 13, 2020 Corsair Employees Share Posted October 13, 2020 That's strange. So the TX still works, but the HX does not? What does the 8-pin connector say on the side of the connector? Type 4? Is there a part number? Link to comment Share on other sites More sharing options...
Skeex Posted October 13, 2020 Author Share Posted October 13, 2020 That's strange. So the TX still works, but the HX does not? What does the 8-pin connector say on the side of the connector? Type 4? Is there a part number? The side going into the MB says CPU, to the PSU says 30-0 00370 Link to comment Share on other sites More sharing options...
Corsair Employees jonnyguru Posted October 13, 2020 Corsair Employees Share Posted October 13, 2020 The side going into the MB says CPU, to the PSU says 30-0 00370 You mean 34-000370, right? Very strange. What's the first five digits of the PSU's serial number? Link to comment Share on other sites More sharing options...
Skeex Posted October 13, 2020 Author Share Posted October 13, 2020 You mean 34-000370, right? Very strange. What's the first five digits of the PSU's serial number? Yeh it is 34-**** S/N:20337 Link to comment Share on other sites More sharing options...
Corsair Employees jonnyguru Posted October 13, 2020 Corsair Employees Share Posted October 13, 2020 Yeh it is 34-**** S/N:20337 And this is an HX and not an HXi, right? Link to comment Share on other sites More sharing options...
Skeex Posted October 13, 2020 Author Share Posted October 13, 2020 And this is an HX and not an HXi, right? Correct HX1200 Link to comment Share on other sites More sharing options...
Skeex Posted October 14, 2020 Author Share Posted October 14, 2020 And this is an HX and not an HXi, right? Also for completeness I have an ASUS MAXIMUS IX HERO Link to comment Share on other sites More sharing options...
Corsair Employees jonnyguru Posted October 14, 2020 Corsair Employees Share Posted October 14, 2020 Also for completeness I have an ASUS MAXIMUS IX HERO We're getting some PSUs back with this lot code so we can check it out and see why some people are having this issue. Link to comment Share on other sites More sharing options...
Corsair Employees jonnyguru Posted October 14, 2020 Corsair Employees Share Posted October 14, 2020 Also for completeness I have an ASUS MAXIMUS IX HERO What country are you in? Link to comment Share on other sites More sharing options...
Skeex Posted October 15, 2020 Author Share Posted October 15, 2020 What country are you in? I'm in the UK Link to comment Share on other sites More sharing options...
Corsair Employees jonnyguru Posted October 15, 2020 Corsair Employees Share Posted October 15, 2020 I'm in the UK Ok. Seems like all of these weird units are in the UK. Thanks for that.. Link to comment Share on other sites More sharing options...
Skeex Posted October 17, 2020 Author Share Posted October 17, 2020 Ok. Seems like all of these weird units are in the UK. Thanks for that.. Thanks for the update. Am I best just returning it with the hope I get one from a different lot? Link to comment Share on other sites More sharing options...
Corsair Employees jonnyguru Posted October 17, 2020 Corsair Employees Share Posted October 17, 2020 Thanks for the update. Am I best just returning it with the hope I get one from a different lot? Contact Corsair support and PM me the ticket number. Link to comment Share on other sites More sharing options...
Turnip Posted October 17, 2020 Share Posted October 17, 2020 (edited) Thanks for the update. Am I best just returning it with the hope I get one from a different lot? Hope you get yours sorted quickly, i am still waiting after 6 days. Edited October 17, 2020 by Turnip Link to comment Share on other sites More sharing options...
Corsair Employees jonnyguru Posted October 17, 2020 Corsair Employees Share Posted October 17, 2020 Hope you get yours sorted quickly, i am still waiting after 6 days. And who did you contact? I was a little confused about that when you originally explained it to us. Should just go here: https://help.corsair.com/hc/en-us/requests/new Do you have a ticket number already? Link to comment Share on other sites More sharing options...
Turnip Posted October 18, 2020 Share Posted October 18, 2020 (edited) And who did you contact? I was a little confused about that when you originally explained it to us. Should just go here: https://help.corsair.com/hc/en-us/requests/new Do you have a ticket number already? Ticket number #2003638710 Yes i have a ticket number since 12/10, last reply since 16/10 will wait a few more days as it's the weekend. I originaly asked for a refund but this seems to fall on deaf ears and was offered an advanced RMA which in the end i agreed too as long as i get a new unit and not a refurb and one from a different batch. If they had just agreed to a refund i could have bought another psu days ago and this would be all sorted out as the psu was only fitted on 10/10 and was bought 2 weeks prior. 3 people have been checking this ticket & one was a guy who deals with the UK/FR which i thought would speed things up but no. So as you can understand it seems to be a long drawn out process just get a returns label to be able to send the psu back and get a refund? Edit, looks like this is has now been sorted. Thanks. Edited October 19, 2020 by Turnip Link to comment Share on other sites More sharing options...
Fidaros Posted October 20, 2020 Share Posted October 20, 2020 You got an advanced RMA and shipping label? I got a regular RMA and had to pay for shipping to return the HX1200i. :(: Link to comment Share on other sites More sharing options...
Turnip Posted October 21, 2020 Share Posted October 21, 2020 You got an advanced RMA and shipping label? I got a regular RMA and had to pay for shipping to return the HX1200i. :(: Was you psu faulty from day 1? Link to comment Share on other sites More sharing options...
Fidaros Posted October 29, 2020 Share Posted October 29, 2020 Was you psu faulty from day 1? Yes. 2nd and 3rd HX1200i won't start up from the first power up. Link to comment Share on other sites More sharing options...
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