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Icue Not Detecting Vengeance RGB 16gb memory


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Hi all, so I recently put together my first PC and have attempted to configure my RGB using icue, but it's not detected.


I've tried the following:


  • Updating Bios
    Uninstalling, reinstalling iCue
    Tried Link


My Spec is below. Please let me know what else I can provide.


OS Name Microsoft Windows 10 Home

Version 10.0.18363 Build 18363

Other OS Description Not Available

OS Manufacturer Microsoft Corporation


System Manufacturer System manufacturer

System Model System Product Name

System Type x64-based PC

System SKU SKU

Processor AMD Ryzen 7 3700X 8-Core Processor, 3593 Mhz, 8 Core(s), 16 Logical Processor(s)

BIOS Version/Date American Megatrends Inc. 2606, 8/13/2020

SMBIOS Version 3.2

Embedded Controller Version 255.255


BaseBoard Manufacturer ASUSTeK COMPUTER INC.

BaseBoard Product PRIME X570-P

BaseBoard Version Rev X.0x

Platform Role Desktop

Secure Boot State Off

PCR7 Configuration Binding Not Possible

Windows Directory C:\Windows

System Directory C:\Windows\system32

Boot Device \Device\HarddiskVolume2

Locale United States

Hardware Abstraction Layer Version = "10.0.18362.752"

Time Zone Eastern Daylight Time

Installed Physical Memory (RAM) 32.0 GB

Total Physical Memory 31.9 GB

Available Physical Memory 23.8 GB

Total Virtual Memory 36.7 GB

Available Virtual Memory 25.1 GB

Page File Space 4.75 GB

Page File C:\pagefile.sys

Kernel DMA Protection Off

Virtualization-based security Not enabled

Device Encryption Support Reasons for failed automatic device encryption: TPM is not usable, PCR7 binding is not supported, Hardware Security Test Interface failed and device is not Modern Standby, Un-allowed DMA capable bus/device(s) detected, TPM is not usable

Hyper-V - VM Monitor Mode Extensions Yes

Hyper-V - Second Level Address Translation Extensions Yes

Hyper-V - Virtualization Enabled in Firmware No

Hyper-V - Data Execution Protection Yes


Does anyone know how to detect this RAM in icue?

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