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Virtuoso wireless mode random left/right channel


rtm242
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When I was troubleshooting my other audio problem, I went to youtube to play one of the speaker test videos which announce each channel. When it announced a left channel, I heard it on my right ear and vica-versa.

 

What I've found, is if I switch to USB it is always correct.

When I switch back to wireless mode, it *MAY* be correct.

Sometimes the left channel is on left ear... sometimes they are flipped.

 

Windows 10 64-Bit Version 2004 (19041.508)

Dongle Firmware v. 0.16.80

Firmware v. 0.17.149

 

-Shawn

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Hi Shawn,

 

Can you try doing a soft reset on your VIRTUOSO headset to see if it will address your issue?

 

To soft reset your headset:

1. Make sure your headset is currently unplugged.

2. Make sure your headset is powered on.

3. Hold the Mute button on the headset down for about 15 seconds.

4. Switch the headset off and then back on.

5. Test your headset and see if the issue is resolved.

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