Legacy Hydro Series Cooler (V2/GT/GTX) iCUE Detection Issues Megathread

[UnPik]

Corsair people, could someone tell us if someone is working on this issues please?

We feel like you abandoned us and our "legacy" (but bought only 2 years ago) hardware.

It was the second hydro cooler I bought of corsair and it will be the last. Default profiles are noisy as hell and custom profiles doesn't work.

I have to choose between having fans at 100% with my cpu at 60° or having fans at 30% with my cpu at 80° because fan control stop working randomly on custom profiles.

Please, help us.

[Zeppelin-PCM]

Getting crashes randomly between 30 seconds and hours of ICUE use, all dashboard monitoring flatlines. Restarting ICUE service temporarily resumes monitoring.

This is pretty frustrating, I have Corsair a H100i v2, commander pro, and Corsair iCUE QL120 RGB with lighting node core, had this problem for years now, came back to ICUE after installing the QL120. Seriously questioning whether to continue on with Corsair cooling products.

 

Attached are my info and logs.

ICUE freezing 2021.zip

[XarupS]

Thanks for providing the logs. I'll go ahead and pass these along to our development team for review. We'll report back with more info once we hear back.

 

Corsair Nick, any update regarding the custom fan making usb connectivity of the pump freeze up?

 

Some stupid questions, but that could help the understand of the problem, or maybe find a solution. For that I would like to ask some technical questions if you mind?

 

- Would be possible to divide the later and legacy products and drivers in categories within the ICUE? Or maybe do two different installation softwares, so you don't run in the problem mentioned that ICUE works differently of LINK?

 

- What actually causes the freeze is indeed the dual sensoring access from different programs at the same time? If that's so, why LINK don't stumbled on such problem?

 

- Is it possible to code in a way that monitoring information could be strictly accessed by ICUE only, avoiding such incompatibility problems? Kinda a priority driver thing, or maybe administrative rights to the ICUE software over the hardware.

 

Cheers.

[opalitic]

Latest version of icue on H115i and I had problems with the icue temps getting stuck and if I restarted icue it would just tell me that it cannot detect any corsair products.

 

And here is what fixed it for me so its worth looking into:

 

3rd party anti-cheats were uninstalled.

This includes: Valorant Vanguard, Faceit anti-cheat, eSportal anti-cheat.

 

After I uninstalled these anti-cheats the icue software is working flawlessly again.

[hearnia_2k]

So, I guess they never plan to fix this issue then, as I now see that they've released iCue 4 without support for my CPU cooler being included.

 

This is a pretty interesing though, since it DOES include teh driver for the cooler, but it doesn't show in iCue - I guess that rather than solving the problems they've just decided to abandon the products, despie claiming to be invesgating these issues for YEARS.

 

I see why the Corsair logo looks like a galleon; it's a pirate ship. Take the money and run.

[hearnia_2k]

Thanks for providing the logs. I'll go ahead and pass these along to our development team for review. We'll report back with more info once we hear back.

 

What did the development teams say, you must have heard back by now I would think, it's been months.

[SpeedyV]

So they opened this “Legacy” thread in September, barely responded to anyone, stopped responding at all in late October, then dropped support for legacy products completely with the release of iCue 4.x. Wow. Talk about adding insult to injury!

 

My last 2 builds used Corsair products for fan and RGB control. I have been dealing with Corsair software and firmware bugs since the Link days. This time around I spent some time reading the long threads here about noisy Capellix pumps with firmware limited speed range control, Commander Pro USB issues, flakey PWM control, and failed firmware updates bricking pumps. So I decided to go with Aquacomputer this time. German engineered, rock solid, and brilliant software. So far I am very happy with my decision.

 

Corsair got on the RGB train early and went all in. They have become the "Bling King" and pushed the iCue ecosystem really hard. One problem is they don't actually make the products. They buy OEM pumps and have limited or no control over the firmware. The result is a product line with a mix of CoolIt and Asetek pumps with different control protocols. Icue is a resource hog and their system device polling has never worked well or interlocked properly with other monitoring utilities. They also decided to make the iCue ecosystem closed by using proprietary RGB connectors, reordering the pinouts on their LED strips, and refusing to support "standard" ARGB devices. This tactic ensured that iCue would never become the defacto RGB control standard that everyone wishes existed.

 

It's a shame but it's time to move on. Corsair does offer some decent fans but I am done with their fan and RGB control products, AIO coolers, and iCue. I still have 2 Corsair H110 series pumps running in my old rigs. I can control and monitor them fine with SIV, so Corsair dropping support for their own products, while shocking, does not affect me. It does reassure me that passing on Corsair this time around was the right decision.

[hearnia_2k]

So they opened this “Legacy” thread in September, barely responded to anyone, stopped responding at all in late October, then dropped support for legacy products completely with the release of iCue 4.x. Wow. Talk about adding insult to injury!

 

My last 2 builds used Corsair products for fan and RGB control. I have been dealing with Corsair software and firmware bugs since the Link days. This time around I spent some time reading the long threads here about noisy Capellix pumps with firmware limited speed range control, Commander Pro USB issues, flakey PWM control, and failed firmware updates bricking pumps. So I decided to go with Aquacomputer this time. German engineered, rock solid, and brilliant software. So far I am very happy with my decision.

 

Corsair got on the RGB train early and went all in. They have become the "Bling King" and pushed the iCue ecosystem really hard. One problem is they don't actually make the products. They buy OEM pumps and have limited or no control over the firmware. The result is a product line with a mix of CoolIt and Asetek pumps with different control protocols. Icue is a resource hog and their system device polling has never worked well or interlocked properly with other monitoring utilities. They also decided to make the iCue ecosystem closed by using proprietary RGB connectors, reordering the pinouts on their LED strips, and refusing to support "standard" ARGB devices. This tactic ensured that iCue would never become the defacto RGB control standard that everyone wishes existed.

 

It's a shame but it's time to move on. Corsair does offer some decent fans but I am done with their fan and RGB control products, AIO coolers, and iCue. I still have 2 Corsair H110 series pumps running in my old rigs. I can control and monitor them fine with SIV, so Corsair dropping support for their own products, while shocking, does not affect me. It does reassure me that passing on Corsair this time around was the right decision.

 

And don't forget at the time they opened the thread the so-called legacy products were still for sale, too! That means people who bought products back in September could already be left with a CPU cooler not working on the latest software. Additionally, if you get any new device that needs iCue 4 then you're also screwed, since it doesn't allow you to run both iCue 3 and iCue 4 on the same system!

 

All this while they've had threads for at least 3 years describing the issue, countless log submissions, and claim it's being investigated.

 

It annoys me that they have some good products, which are basically completely unsupported, purely because they want to make simple reliable configuration software, while they're able to continue to evolve the stuff I don't care about like the look of it.

Edited April 12, 2021 by hearnia_2k

[SpeedyV]

Agreed. Corsair does still make some good products. But with some of them they have put Bling before Function. The Capellix AIO pumps are a prime example. Corsair wins the award for cramming the most LEDs into a pump housing, but they apparently totally forgot to do any type of pump noise testing. I suspect they can't allow a wider range of pump speed control because either the pump won't do it (unlikely), or CoolIT will not allow it, or they can't figure out how to modify the firmware to allow it on their own. If they could fix it I think they would. But they can't, so they stick their heads in the sand and ignore the 12 pages of posts about the unacceptable pump noise and extremely limited speed range. All the while, marketing continues to push the product.

 

It's their top of the line, super-double-duper blinged out AIO cooler and they totally missed a very basic operational problem like loud, irritating pump noise. People are ripping these things out of brand new builds and sending them back. I guess they (Corsair) are kind of against the wall. If they admit its a problem, and that they can't fix it, they would have to do a recall of some sort, and they are not going to do that.

 

Their software is a whole other subject, and I could type paragraphs about it. But I won't. They are in over their heads with iCue, and it shows. I have been dealing with it (or working around it) for years. I felt like if I build another rig with Corsair based cooling and RGB control, its on me at this point. So I changed horses, and I am very glad I did.

[LordCerium]

Ok, that's official: no solution since 2018, no one care in Corsair's support team. I will never buy another Corsair product and of course I will not recommend any Corsair's component to anyone. What a shame

[wim-bart]

i have a "H100i V2" in an alternate setup in my Corsair 460X. Because to the dimm setup I run the radiator in front behind the standard SP120 Led fan's of the case. See photo:

 

I control the 2 fan's with my standard CPU and CPU_OPT connectors and this works real great in conjunction with Asus FanXpert.

 

I use my Nexus to monitor water temperature and that works great. Never discovered issues with this setup. Although it does not work with iCue 4 where i lose my water temperature monitoring and led control. I use the led on the cooler to see if CPU temp goes above 90 degrees C.

 

Because I want a bigger case I doubt between Corsair 5000X or NZXT. And I love the Z73. And when i switch my AIO to NZXT why not switch entire ecosystem.

[moorhound]

I started having this problem after I did a system refresh for my 3080ti. It was a real killer, since I use Corsair products for all my outflow, and when iCUE would freeze, my PC would roast. It seems like I was able to knock out the issue with a combination of 2 things:

 

1.) I reverted the version of iCUE. I'm using 3.25.60 specifically, but I picked it randomly on Softpedia. Runs my H115i, my Commander Pro, and my Strafe RGB just fine.

 

2.) I underclocked my GPU. Google the merits of underclocking your card; in the case of 3080s/3090s underclocking properly can net you significantly lower heat and power use with little to no performance loss.

 

Between the two, it seems like something worked; I just had a long gaming session and the rig is running cool and quiet with no freezes in iCUE sensors. Hopefully this helps you guys get more life out of these otherwise rocking coolers.

 

[hearnia_2k]

I started having this problem after I did a system refresh for my 3080ti. It was a real killer, since I use Corsair products for all my outflow, and when iCUE would freeze, my PC would roast. It seems like I was able to knock out the issue with a combination of 2 things:

 

1.) I reverted the version of iCUE. I'm using 3.25.60 specifically, but I picked it randomly on Softpedia. Runs my H115i, my Commander Pro, and my Strafe RGB just fine.

 

2.) I underclocked my GPU. Google the merits of underclocking your card; in the case of 3080s/3090s underclocking properly can net you significantly lower heat and power use with little to no performance loss.

 

Between the two, it seems like something worked; I just had a long gaming session and the rig is running cool and quiet with no freezes in iCUE sensors. Hopefully this helps you guys get more life out of these otherwise rocking coolers.

 

 

Glad it helped for you, however, I started getting the issues before version 3.25.60, as that was released early 2020. I've had this issue for 2 years, and others have had it for longer. Plus, I think that version would trigger some anti-cheat, due to some old libraries it uses.

[Wolfen]

On 4/10/2021 at 5:54 PM, SpeedyV said:

So they opened this “Legacy” thread in September, barely responded to anyone, stopped responding at all in late October, then dropped support for legacy products completely with the release of iCue 4.x. Wow. Talk about adding insult to injury!

 

My last 2 builds used Corsair products for fan and RGB control. I have been dealing with Corsair software and firmware bugs since the Link days. This time around I spent some time reading the long threads here about noisy Capellix pumps with firmware limited speed range control, Commander Pro USB issues, flakey PWM control, and failed firmware updates bricking pumps. So I decided to go with Aquacomputer this time. German engineered, rock solid, and brilliant software. So far I am very happy with my decision.

 

Corsair got on the RGB train early and went all in. They have become the "Bling King" and pushed the iCue ecosystem really hard. One problem is they don't actually make the products. They buy OEM pumps and have limited or no control over the firmware. The result is a product line with a mix of CoolIt and Asetek pumps with different control protocols. Icue is a resource hog and their system device polling has never worked well or interlocked properly with other monitoring utilities. They also decided to make the iCue ecosystem closed by using proprietary RGB connectors, reordering the pinouts on their LED strips, and refusing to support "standard" ARGB devices. This tactic ensured that iCue would never become the defacto RGB control standard that everyone wishes existed.

 

It's a shame but it's time to move on. Corsair does offer some decent fans but I am done with their fan and RGB control products, AIO coolers, and iCue. I still have 2 Corsair H110 series pumps running in my old rigs. I can control and monitor them fine with SIV, so Corsair dropping support for their own products, while shocking, does not affect me. It does reassure me that passing on Corsair this time around was the right decision.

Unfortunately you are 100% correct on all counts. Outsourcing and discarding any concerns that don't concern the majority of their customers are two glowing features of Corsair's new infamy. Personally, I am done. I will avoid such products in the future and stick only with hardware competitors who offer solutions they are capable of carrying out. I am disgusted with having read and followed threads that point to a future solution of a problem product, only to have it listed as a "legacy device" while still being marketed as current, then offering no further support. My best guess is that Corsair discovered (a) problem(s) with outsourced hardware and could not reconcile a single solution, such as software or firmware updates. Instead of coming clean, we are told that "new updates are available - but just not for the products that really need them. So, we who have been waiting for a solution to products still readily available on the market are ABANDONED and left start over. Who of us would, in our right mind, buy another product with questionable support after the aforementioned experience? Well, good luck with your new outsourced hardware and drivers Felicia - because I am saying Buh bye! 

Best Regards,

A Salty IT guy - aka former Corsair Fanboy

[PinKin]

Hey, i recently upgraded my computer with the new 5000x chassi, some new ql 120 fans and a new gpu. Also got myself a commander pro to control my fan speeds and im using the lightning node that comes in the chassi for the RGB setup.  I decided to stick with my old trusty H100i V2 cooler since its still performing ok even though i've used it for quite some time now. Before upgrading my specs ive been using the Link software but now with my new upgrades ive started using the ICUE software, which i think is a pretty nice software thats easy to use. But ive recently started getting the same problem as other people in this topic, my ICUE monitoring has randomly started to freeze, i cant see any temprature changes or fan speeds. Im not able to change fan speeds either, i can still change my RGB though, so the freeze does not seem to interfere with my RGB at all just the tempratures and fan speeds.

Has anyone come up with a good fix for this issue or is it still unfixable?

[hearnia_2k]

@PinKin

Some people find improvement if not using any custom profiles, and instead using the stock options; so quiet or extreme, from memory.  Corsiar have proven they will never fix core issues with their products, and have no interest in even feigning effort.

I would be very cautious, as once the graphs stop updating then you'll also find that if temps increase then fan speeds will NOT adapt; which could result in oveheating or even component damage as a result of this problem.

The best solution though is to stop supporting Corsair by using different products, to show this is not acceptable.  

[hearnia_2k]

@Corsair Nick @Greybeard 

Any news on this?  Pretty sure we're almost at 4 years now, all the time you've been looking at it, and never once given an update?

Has this been resolved?

[Priderage]

My wife has been losing her mind over this issue for months now.

It's bad enough that using the stock fan curves still, as of iCUE v4.27.168, causes the fan speed to go straight to 100% if the temperature creeps over something like 40°C or 50°C without using an explicit custom fan curve. It's bad enough that you can visibly see the curve stay at 60% when the temperature reaches 40°C, only for it to reach 41°C and jump straight to 100% despite the curve clearly indicating it's going to stay at 60%.

But the fact that the entire service flatlines constantly and, having searched for info online, only to find that there's forum threads going back for upwards of half a decade with no fixes other than vague mentions of using the stock curves - which have the issue mentioned above - does not a happy wife make.

Compounding all this is how poorly iCUE scales with multiple monitors, one of which uses the display item resizing feature. iCUE needs to be entirely terminated and restarted just to make it appear on a monitor. And when it appears, it refuses to become smaller vertically meaning you can't see any of the controls on the bottom.

All in all, it's not a good bloody showing, quite frankly. To be more specific it's starting to drive me up the goddamn wall.

 

[hearnia_2k]

 

With over 4 years of investigation into this issue, and almost 2 years since the last comment by you guys, I wondered if you have any updates?  This issue continues to exist, and you've always maintained that you are continuing to investigate, have had quite a few log sets posted, and it's easy to reproduce.

Additionally, how does one use a new Corsair product alongside an old product, since it's not possibel to have both the old and new iCue installed, yet neither version supports all products?  The last major update was when the previous thread was closed, while pretending (ie, lying) that the impacted products were discontinued, when in fact they were still selling on your own website at the time the post was made.  

[Technobeard]

See the release notes and the thread linked to below. All of the “unsupported” products have been added to iCUE 4 over time. As of 4.24.193 they’re all supported.

 

[hearnia_2k]

That's something at least!  Thanks for the update.

How about the main issue reported in this thread?  Do the graphs still suddenly flatline when using custom curves? 

[Technobeard]

7 hours ago, hearnia_2k said:

That's something at least!  Thanks for the update.

How about the main issue reported in this thread?  Do the graphs still suddenly flatline when using custom curves? 

Sorry, no idea. I'd suggest reaching out to support at https://help.corsair.com.