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Unable to install firmware


thijs_a
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Hello,

 

My new iCUE Nexus just arrived. After connecting the nexus to my PC, iCUE told me that the firmware needs to be updated. When I click the "Update" button in the message, iCue tells me that it is unable to check for a firmware update. See the attached images for screenshots.

 

When I look into the debug log of iCUE, I see some errors:

2020-09-17T17:48:43 W cue.firmware.index: No device FW versions were provided "iCUE NEXUS"
2020-09-17T17:48:43 I cue.firmware.index: "iCUE NEXUS" update available, package: QJsonObject({"integrity":"sha512-1Jd2XL0dr+NDWLaZWFa9wecMpxrmzqIabLe8qdJBTwEUZNafv4tWxX7VP7dEv4/M861CgtzoTwk9lKOSv+Na5A==","provides":{"application":"2.2.6.0"},"release-date":"2020-09-28T15:07:00.000Z","source":"NEXUS.zip","version":"1.0"})
2020-09-17T17:48:43 I cue.firmware.download: FW update available for "iCUE NEXUS" BLD & FW: "" "" On server: QMap((fwutil::FirmwareType::Application, 2.2.6.0))
2020-09-17T17:48:43 C cue.firmware.update.controller: Cannot get FW version. FirmwareVersionController is null
2020-09-17T17:48:43 C cue.firmware.index: Incorrect index contents: fw obj is empty "combined-image"

 

And a little further some more errors:

2020-09-17T17:48:50 W cue.firmware.download: Device status is TooOld, APP FW update will be forced, APP FW versions won't be requested from device
2020-09-17T17:48:50 W cue.firmware.download: Forcing APP FW update!
2020-09-17T17:48:50 C cue.devices: Command not implemented
2020-09-17T17:48:50 W cue.firmware.download: Failed to read firmware version, fw: "" bootloader: ""
2020-09-17T17:48:51 W cue.firmware.index: No device FW versions were provided "iCUE NEXUS"
2020-09-17T17:48:51 I cue.firmware.index: "iCUE NEXUS" update available, package: QJsonObject({"integrity":"sha512-1Jd2XL0dr+NDWLaZWFa9wecMpxrmzqIabLe8qdJBTwEUZNafv4tWxX7VP7dEv4/M861CgtzoTwk9lKOSv+Na5A==","provides":{"application":"2.2.6.0"},"release-date":"2020-09-28T15:07:00.000Z","source":"NEXUS.zip","version":"1.0"})
2020-09-17T17:48:51 C cue.firmware.validation: Invalid hash, calculated hash "xwmc4t6c/46X6N8+7tFpz2Y62B05KvUvJquCDyQ0tEmRBLMuTYenBvyvAuymY5EWv/rvgO0rRx0yP4W1qf1HNQ==" integrity "1Jd2XL0dr+NDWLaZWFa9wecMpxrmzqIabLe8qdJBTwEUZNafv4tWxX7VP7dEv4/M861CgtzoTwk9lKOSv+Na5A=="
2020-09-17T17:48:51 C cue.firmware.download: File was downloaded incorrectly. "C:/Users/Thijs/AppData/Local/Temp/CUEdxOnSy{c12ae941-21d4-4079-a628-0e9ab38f488d}"

 

Does anybody have a solution for this? I am unable to use my new iCUE nexus, because the software refuses to let me modify anything unless I install the new firmware update. I am running iCUE version 3.33.246.

 

Thank you.

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  • Corsair Employees

Try plugging the NEXUS directly to your motherboard and performing the FW update. You can also try different USB stacks on the back of the motherboard as the USB controller differ in performance. If you continue to have issues with the update, you can also reach out to our Technical Support team through the following link:

 

https://support.corsair.com/

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