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Virtuoso SE Volume Wheel hard to turn


Andi247
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Hello everyone,

 

I just got my Virtuoso SE and noticed that the volume wheel is pretty hard to turn. When wearing the headset it also makes alot of noise, like metal rubbing against plastic. From the outside it looks like the wheel is indeed rubbing against the inner side from the hole (see picture below).

 

Is this normal or a production error?

 

Thanks!

 

IMG-20200914-100624-01.jpg

Edited by Andi247
One image too many
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Definitely not normal to see this out of the box. There are a couple options available to you. If you're still in the exchange windows with your local retailer, you can exchange it with them. You're also more than welcome to put in a support ticket and we can RMA the headset through our support site.

 

https://support.corsair.com/

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Definitely not normal to see this out of the box. There are a couple options available to you. If you're still in the exchange windows with your local retailer, you can exchange it with them. You're also more than welcome to put in a support ticket and we can RMA the headset through our support site.

 

https://support.corsair.com/

 

I'm indeed still in the exchange windows with my local retailer and will return the headset tomorrow.

 

Thank you for you help!

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