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HS45 Conexant, Sound Distortion, No Mic and No iCue


dadavo69
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Today the 11th of September 2020, my 2 day old HS45 headset has stopped working.

 

The headset is plugged in via the USB adapter. The headset and mic work if plugged in via respective 3.5mm jack. As my desktop PC does not have a 4 pin 3.5mm jack, I am unable to use the headset untill this issue is fixed or additional components are purchased.

 

The sound distorts frequently and the mic doesn't work.

The device shows up as Conexant USB in Device Manager.

iCue can't find the device.

I have managed to manually install the HS45 drivers but I still have the same problem.

It seems there are many others out there in the same boat.

If anybody has a fix or can point me in the right direction, that would be great.

 

It seems that one of Corsairs competitors has had similar problems after OS updates and have managed to resolve via firmware updates, however, I'm not sure how this will work if iCue cant see the headset.

 

Fingers crossed.

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Hi i am having the exact same problem, Im on the current windows update version 2004, my icue no longer registers that i have my hs45 headset plugged in and my computer says i have conexant plugged in and not corsair, is there any fix for this at all? my headset was working fine yesterday and now doesnt work at all.

 

Thanks

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  • 2 weeks later...
  • Corsair Employees

Try repairing your iCUE install by performing the following:

 

Exit and close iCUE

Open Control Panel in Windows

Select "Uninstall a program"

Right click iCUE and select Repair

Restart your PC

 

Make sure to backup any profiles you have created before performing this in case they are deleted in the process.

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