Christophe Posted September 6, 2020 Share Posted September 6, 2020 (edited) Hello, I wanted to install the iCUE software for my H100i RGB Platinum, and during installation, the installation progress froze at 71%. Windows froze and I couldn't move the mouse or turn off the computer. So I pressed the reset button on the PC to stop the installation and restart the PC. At the beginning of the installation process, I got the message "You must close the following applications before continuing the installation: - NVIDIA Web Helper Service, - Origin, - C:\Program Files (x86)\Origin\QtWebEngineProcess.exe, - C:\Program Files (x86)\Origin\QtWebEngineProcess.exe, - Adobe Collaboration Synchronizer 20.12, - Unknown process So I pressed the "Close and restart" button, then the installation progress stalled at 71% and froze the computer. Please note that the Corsair LINK 4 software is already installed on my PC. Can this cause conflicts and be the reason for the problem? Can I install both Corsair LINK 4 and Corsair iCUE, or only one of them? Must I first uninstall the software Corsair LINK 4 before to install Corsair iCUE software ? Now I see that the application still created a CORSAIR iCUE Software folder and installed files on the C drive: However, the CORSAIR iCUE application is not listed in the list of applications in Add/Remove Program. It is also not listed when I use CCleaner. How can I uninstall folders and files from CORSAIR iCUE since it is not listed in the applications in Windows? And how must I do to install Corsair iCUE without problems? Thank you in advance for your help. Regards. Edited September 6, 2020 by Christophe Link to comment Share on other sites More sharing options...
Recommended Posts