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ICUE software not working


marcorivera84
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Good morning,

 

I went and conducted an update for the new software and unfortunately after the update ICUE does not start. It shows up on the task bar as active, the icon pops up but then closes. I did follow the thread about changing the location and editing the registry key but that also did not work. I would appreciate some help. I know the older version still works but the profiles for lightning effects do not work with the older versions.

 

Thanks in advance.

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Yes, once you've updated the program, the profiles are stamped with that version and you can't go back.

 

Try a repair install of iCUE. Windows Settings -> Apps -> Corsair iCUE. Left click and select "modify". It will reinstall drivers without deleting your profiles and settings.

 

If this does not work, try unchecking the "start on system startup" box in the General Settings. Then after boot, launch manually. Does it load now?

 

Do you have any new iCUE devices you just added to the system? KB, mouse, Nexus?

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Try a "faux clean install". From the task manager or task bar drop down, Quit iCUE. Then navigate to C:Users/(name)/App Data (hidden)/Roaming. Cut and paste the Corsair folder to the desktop. Those are all your setting and profiles. Now relaunch iCUE and it will recreate a new folder with default values and no existing profiles. If this works, it likely means something in the profile data was corrupted. Finding and fixing that is more difficult than re-creating the lost settings - most of the time. If it does not work, you can again quit iCUE, navigate back to the Roaming folder, delete the "new" Corsair folder, then drop the old one back in. Even if you can't see them, the data will still be there for when you are able to start up.
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