Corsair Scimitar pro side buttons don't work after restart

[solkazo]

Hey Everyone,

 

I just got my Corsair Scimitar pro and having major problems with it. Everytime I restart my PC the Corsair Scimitar pro side buttons don't work at all. I have to open the iCUE software, clear the profile, uninstall iCue and rebuild the entire profile thing and then it's a 50/50 chance of working...

This is my first corsair item and it's very disappointing how it's behaving.

 

I have tried different USB ports, updating windows, reinstalling iCue etc.

 

Firmware: V3.14 which is the latest for the mouse.

Software version 3.32.80.

 

Any help is appreciated.

[solkazo]

Alright, been fiddling about. It's a driver problem with the new software, I rolled back to iCue 3.20.80 and it's working fine. Limited with saving the profiles onto the mouse but at least the side buttons are working.. guess I will just use this version until something is fixed.. :/

 

Any Corsair staff checking in - Thew new iCue 3.32.80 when opening the software will hide the "Corsair Composite Virtual input device" in Human Interface Devices under device manager which I assume is essential to making your products work.

[solkazo]

Scratch above, woke up and the side buttons have stopped working again after the driver is disappearing after opening the iCue software - is this the quality of corsair products as a whole? Your software causes the hardware to stop working?

 

I don't have hours to troubleshoot a device each morning I wake up so I think I will have to return this and go with a Razer naga. Never am I going to be using a corsair peripheral product again, this is dreadful.

[Corsair Notepad]

We would recommend you contact our support team by opening a ticket at https://help.corsair.com