David.one Posted August 22, 2020 Share Posted August 22, 2020 Hello I will need a hand please. I launched the update via ICUE which downloads me the V3.32.80 but after the download and at the time of installation, I have a window that opens and marks me: The old version of ICUE cannot be deleted , contact support. So I downloaded the latest version via the Corsair website even manually the problem remains the same. So I tried uninstalling through the Programs and Features panel and the that I click on uninstall a window opens with this message: The feature you are trying to use is on an unavailable network resource. click ok to try again or enter another path to a folder containing the 25.60_release msi installation package in the box below How to do thank you for answering me Link to comment Share on other sites More sharing options...
Corbiere Posted August 22, 2020 Share Posted August 22, 2020 Exactly the same problem for me. On a Microsoft Surface Book i7 running Windows 10 v2004. Link to comment Share on other sites More sharing options...
David.one Posted August 23, 2020 Author Share Posted August 23, 2020 I found the solution. I renamed the exe iCUESetup_3.25.60_release.msi to 25.60 only that I put in the Temp folder and there I was able to uninstall it and install the new version Link to comment Share on other sites More sharing options...
Corbiere Posted August 24, 2020 Share Posted August 24, 2020 Thanks, but it doesn't work for me. Uninstallation refusal. And when updating, tell me to contact Corsair support. :-/ Link to comment Share on other sites More sharing options...
David.one Posted August 24, 2020 Author Share Posted August 24, 2020 Rectification: If you have the same problem as me, download the iCUESetup_3.25.60_release.msi driver (Make a copy) after you rename it to 25.60_release.msi which you add in: C: \ Users \ "the no of the season" \ AppData \ Local \ Temp. After you go back to the first EXE: iCUESetup_3.25.60_release.msi, you launch the installation should work. If not, when the window opens asking you for the path of the file you will look for the 25.60_release.msi exe. Link to comment Share on other sites More sharing options...
dimakan Posted August 24, 2020 Share Posted August 24, 2020 All previous updates this year worked fine but this one says "Unable to remove previous installation". Error log attached.msi.log Link to comment Share on other sites More sharing options...
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