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iCUE causing BSOD? Pool_Corruption


nullNOVA
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Hi all,

 

I am currently experiencing a BSOD issue that has been plaguing me for a while, at first I thought it was my PS4 wireless controller adapter, after removing that, the crashes seemed to die down, however, it happened again, and WinDBG seems to think that iCUE is the cause, this isn't the first error I've gotten which pointed at iCUE.

 

The first error I got regarding Corsair was the following:

 

WARNING: Unable to verify timestamp for CorsairGamingAudioamd64.sys

 

So, I uninstalled ICUE completely, from the registry also and deleted the folder from AppData, redownloaded the latest software and forced firmware updates on all Corsair peripherals.

 

Now, another issue has appeared, pointing at iCUE.exe directly.

 

Here is what WinDBG has to say about the issue:

 

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff8007baadb22, Address of the instruction which caused the bugcheck
Arg3: ffffb9051bdcc5c0, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------


KEY_VALUES_STRING: 1

   Key  : Analysis.CPU.Sec
   Value: 5

   Key  : Analysis.DebugAnalysisProvider.CPP
   Value: Create: 8007007e on GLADOS

   Key  : Analysis.DebugData
   Value: CreateObject

   Key  : Analysis.DebugModel
   Value: CreateObject

   Key  : Analysis.Elapsed.Sec
   Value: 24

   Key  : Analysis.Memory.CommitPeak.Mb
   Value: 95

   Key  : Analysis.System
   Value: CreateObject


BUGCHECK_CODE:  3b

BUGCHECK_P1: c0000005

BUGCHECK_P2: fffff8007baadb22

BUGCHECK_P3: ffffb9051bdcc5c0

BUGCHECK_P4: 0

CONTEXT:  ffffb9051bdcc5c0 -- (.cxr 0xffffb9051bdcc5c0)
rax=fffdb83404c00000 rbx=ffffb83400602080 rcx=0000000000000000
rdx=fffff8007ba00000 rsi=fffdb83404c74c50 rdi=a2e64eada2e64ead
rip=fffff8007baadb22 rsp=ffffb9051bdccfb0 rbp=ffffb9051bdcdb80
r8=0000000000000000  r9=0000000000000000 r10=fffff8007bd6f0a0
r11=ffff827ce5800000 r12=ffff800000000000 r13=0000000000000000
r14=ffffb834048df920 r15=ffffb834048df920
iopl=0         nv up ei ng nz na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010286
nt!ExFreeHeapPool+0xb2:
fffff800`7baadb22 488b5810        mov     rbx,qword ptr [rax+10h] ds:002b:fffdb834`04c00010=????????????????
Resetting default scope

BLACKBOXBSD: 1 (!blackboxbsd)


BLACKBOXNTFS: 1 (!blackboxntfs)


BLACKBOXPNP: 1 (!blackboxpnp)


BLACKBOXWINLOGON: 1

CUSTOMER_CRASH_COUNT:  1

PROCESS_NAME:  iCUE.exe

STACK_TEXT:  
ffffb905`1bdccfb0 fffff800`7bd6f0a9 : ffffdf8e`41c3e001 ffffb808`255e4c01 00000000`00000000 01000000`00100000 : nt!ExFreeHeapPool+0xb2
ffffb905`1bdcd0d0 ffffb808`252f25a2 : 00000000`00000000 ffffb834`048df920 00000000`00000000 ffff827c`e5800000 : nt!ExFreePool+0x9
ffffb905`1bdcd100 ffffb808`255ced7c : 00000000`00000000 fffdb834`04c74c50 fffdb834`04c74c50 ffffb834`048df920 : win32kfull!Win32FreePoolImpl+0x52
ffffb905`1bdcd130 ffffb808`25215a52 : 00000000`00000001 ffffb834`048df920 00000000`ffffffff 00000000`00000006 : win32kbase!Win32FreePool+0x2c
ffffb905`1bdcd160 fffff800`7bbd3c18 : ffffdf8e`41c3e080 00000000`00dae408 00000000`ffffffff 00000000`00001cff : win32kfull!NtUserMsgWaitForMultipleObjectsEx+0x4c2
ffffb905`1bdcda90 00007ffe`de0186f4 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x28
00000000`00dae3e8 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x00007ffe`de0186f4


SYMBOL_NAME:  nt!ExFreePool+9

IMAGE_NAME:  Pool_Corruption

IMAGE_VERSION:  10.0.18362.959

MODULE_NAME: Pool_Corruption

STACK_COMMAND:  .cxr 0xffffb9051bdcc5c0 ; kb

BUCKET_ID_FUNC_OFFSET:  9

FAILURE_BUCKET_ID:  0x3B_c0000005_nt!ExFreePool

OS_VERSION:  10.0.18362.1

BUILDLAB_STR:  19h1_release

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10

FAILURE_ID_HASH:  {c9913766-80de-cdf5-a1a8-15c856d3f064}

Followup:     Pool_corruption
---------

 

 

PLEASE help, hopefully someone has seen the above error before and point me towards remedying the BSOD.

 

 

What I have tried:

 

  • Completely removing and installing NVIDIA drivers using DDU in Safe Mode and reinstalling the drivers. I left out the audio drivers, however, as I didn't think I needed them as I don't use HDMI and it's just another driver that could go awry.
     
  • Running memtest 86, no errors after turning off XMP and setting the mHz and voltage manually, so memory now seems fine.
     
  • All windows updates have been installed.
     
  • I checked the health of my HDD's, according to crystaldiskinfo they are all healthy. I have also done all the sfc /scannow and /fixnow and chkdsk on all my HDDs and SSD, etc.

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