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Double clicking when single click on IronClaw RGB Wireless


trajano
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Just got my 3rd mouse RMA a few weeks ago after the middle mouse button got locked with the last two RMAs.

 

I didn't really notice it until today but I found that sometimes when I left click it registers as a left double click. I even uninstalled iCUE in case it was an iCUE issue but it is still manifesting.

 

Dong and firmware are at 1.15.107 and 1.11.52

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It appears to be an issue with the current firmware. Downgrading makes it work again and restoring to the current brings back the double clicking behaviour. Is there a link where we can download just the firmware rather than uninstalling and reinstalling iCUE

 

This is the same fix as in the Harpoon https://forum.corsair.com/v3/showthread.php?t=193213&highlight=firmware

Edited by trajano
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  • Corsair Employees
It appears to be an issue with the current firmware. Downgrading makes it work again and restoring to the current brings back the double clicking behaviour. Is there a link where we can download just the firmware rather than uninstalling and reinstalling iCUE

 

This is the same fix as in the Harpoon https://forum.corsair.com/v3/showthread.php?t=193213&highlight=firmware

 

Our support team can assist with this if you have opened a ticket.

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Hmm actually it happened again with the older firmware, but I did find a gem

 

https://help.corsair.com/hc/en-us/articles/360025348571-How-to-Reset-your-computer-mouse

 

I am testing that out right now. It worked okay with the older 0.11 firmware, but with the current 1.16 firmware it registers double clicks for practically every click now. (Maybe 99%)

I open up a support ticket with the details after I reverted things back. Here's the text

 

I recently got an RMA'ed mouse right now. I didn't really notice the problem earlier because it was very infrequent until I upgrade to recent versions of iCUE and the firmware.

 

At the most current version of iCUE and firmware, the phantom double click on left mouse button happens 99% of the time (there may be some off ones that work correctly)

 

When I reverted to iCUE 3.18.77 and firmware v0.11.80 the phantom double clicking amount is significantly less but still occurs maybe 1% of the time.

 

I have done both resets documented here https://help.corsair.com/hc/en-us/articles/360025348571?input_string=double+clicking#h_db9fb2a9-f7f1-417b-a799-dcf61da5dcf6

 

It appears to help reduce the occurrence but still occurs at random.

 

I don't see anything particularly interesting in the logs.

 

On wireless mode the frequency is a little bit higher

Edited by trajano
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  • 2 weeks later...

Support has provided me the older version of the firmware which I can apply into the current version of iCUE which has the errant firmware. Going to test it out for a bit, but so far so good.

 

I have asked Corsair support if they can post the file into the forums so others can benefit.

 

UPDATE: The support staff says they are not able to put it in.

Edited by trajano
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I've reached out to support, and you should receive a response shortly. If you don't receive a response in the next day or two, feel free to PM me, and I'll escalate the issue in the Technical Support Team.

 

I got the firmware and it works most of the time, I still get the occassional double click issue. I reached out with support and they have indicated that they handle replacements.

 

Should I request another one? Since I am getting another issue with the mouse not registering in ICUE properly until I reboot. (Note the mouse still functions though).

 

I am wondering if it is because I am using the older firmware. Is there anyone with the mouse that is using it with the current firmware with no issues?

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Seems to be occurring again even with the old firmware. To temporarily resolve it again I have to update to the latest firmware (which gives phantom double-clicks more often and reload the old firmware again).

 

UPDATE: actually even with the process it is still doing random double clicks with the old firnware. I am using on wired mode FYI.

 

UPDATE: just to eliminate the possibility, I have removed the dongle from my PC as well and it's still doing the phantom double-clicks.

 

@Corsair Should I get another RMA? This would be the 4th one now I think.

Edited by trajano
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