dragossme Posted July 23, 2020 Share Posted July 23, 2020 After having recently contacted support due to a problem with my keyboard's LEDs, which were only displaying some colors all across, and following their "scripted" instructions to hard reset my firmwire, send by them in their response, the keyboard completely stopped working. LEDs do not light up, the keyboard is completely dead and it's not even being recognized by windows during boot up. The only things that keep working are the ability to access the cpr_disabled option and the optional back usb port which make me question why can i access that but it's not being recognized as a device. Since I'm not willing to wait another 5 days for their reply, does anyone have any advice regarding the situation? I'd like to add that I did try the most common work arounds suggested on the forums by people that had similar issues; like holding Esc, connecting it to another PC etc. Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Notepad Posted July 23, 2020 Corsair Employee Share Posted July 23, 2020 Message me your ticket number and I will reach out to someone to see if they can assist you. Link to comment Share on other sites More sharing options...
Linelow Posted September 1, 2020 Share Posted September 1, 2020 Hello ! Same issue here... did they answer to you ? can you help me dragossme ? virtual keyboard rn..... Link to comment Share on other sites More sharing options...
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