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Cmx512-2700ll


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I have a pair of CMX512-2700LL modules that are failing memtest86 and causing OS failures. Setting to 3-2-2-5 works fine, but at the advertised/SPD 2-2-2-5 it fails. I have six identical systems here, ASUS P4PE boards with 1G of this RAM in each, only this one is failing and the problem followed the RAM after a swap.

 

I guess I need to make a forums post to get an RMA. This doesn't seem very professional to me. The other memory vendors I've dealt with all let me get RMAs over the phone very easily (Kingston and Crucial). Why do you guys not answer your phones and make people post on forums? How can I get a replacement cross shipped so we don't have an employee down while I wait on the RMA?

 

These were bought two years ago. I believe you have a lifetime warranty on them.

 

-david

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  • Corsair Employees

David,

With that MB I would install the modules in slots 1-3 and set the timings manually to Cass 2-3-2-5 with the Rass to Cass set to "3" and set the dim voltage to 2.7 Volts then test the system with http://www.memtest.org. If you get errors please test the modules one at a time to make sure one is not fialing.

And our phone# is posted on the Warranty page and we answer 80% of the calls with the first 3 rings, so I would have to assume you may be calling when we are not open. Our hours are from 8:30 AM to 5:30 PM pacific time Monday thru Friday excluding holidays. And the # is 510-657-8747 option "2".

 

If you should find you have a failing module, please follow the link in my signature “I think I have a bad part!” and we will be happy to replace them or it!

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Uh, nevermind. Overriding the SPD in a small business environment is a support nightmare. I'm also dumbfounded why, after I said this config works in five other machines, you'd have me tweak the BIOS instead of telling me to RMA and getting me back up and running.

 

I'll just switch to a vendor that puts more conserative (aka working) values in the SPD. Bye.

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instead of telling me to RMA and getting me back up and running.
If you should find you have a failing module, please follow the link in my signature “I think I have a bad part!” and we will be happy to replace them or it!

 

Seems to me your RMA has been approved already.

 

I Think I Have a Bad Part. What Do I Do?

 

The RMA request can be made three ways:

 

A link to our online form can be found here. Complete the form, and submit it to Corsair. You will receive a response within 24 hours, usually sooner.

 

OR you can print the PDF version and fax it to Corsair. You will receive a response within 24 hours, usually sooner.

 

An editable Excel version can be found here. Complete the form and email it to RMA@corsairmemory.com, or you can just include the same info in the body of the email. You will receive a response within 24 hours, usually sooner.

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Seems to me your RMA has been approved already.

 

It doesn't matter now (just ordered replacement RAM from another vendor). I'm just posting to vent. I does seem Corsair wants to be respectable so maybe you will consider my shetty experience and improve your business practices. It'd be nice to have more memory vendors to choose from as there are very few that are trustworthy these days.

 

From my point of view..

 

1. I identified a module-pair that wasn't working at the SPD settings.

2. I called support for an RMA during business hours and got voice mail.

3. I posted with details about the timing changes I made to determine this module was bad and also stated the config was known to work in 5 other identical machines.

4. I was told to use slightly different timing settings and a voltage change. (Well, duh, I already did something like this.)

5. I was told "if I should find a failing module" but where exactly is that information I need to determine this. Way back in the beginning, before I even contacted Corsair, I had changed the timing to get the system up and running. Their response to me was to change the timing not to tell me, "go ahead and send those back and we'll replace them for you".

 

We paid a premium for these modules and expect better support than that. So go ahead and tell me I'm stupid and can't read and whatever. I'm not sure if Wired is a fanboi or somehow related to Corsair. Doesn't mater really. I'm the customer and I'm telling you I want better support. End of story. I need to buy 32GB in the next few months and this experience makes my vendor selection much easier.

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  • Corsair Employees

LOL!

Well I am totally confused by your statements. The modules you posted about are an aggressive module and some times tweaking the settings is needed. That is not uncommon. If you want to use a module that has more relaxed settings I would suggest you only use a module that is JEDEC compliant in the future like CM64SD512-2700 or CMSS512MB-2700 would both meet that spec and would run in just about any system with no user intervention.

 

At any rate we are sorry that you feal that way! Good luck with your systems.

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