pmorano6 Posted June 21, 2020 Share Posted June 21, 2020 (edited) So I recently purchased and installed a corsair H115i Platinum Cooler and it was working fine for about 1 month. Today I powered on my PC with no changes since the original install of this cooler and the pump leds are not reacting with I-Cue or any other software. Attached is a picture link showing what they are doing. Additionally here is a list of trouble shooting I've done on my end. Firmware updates on all I-cue connected devicesSoftware update for I-cueHard lined micro USB cable to USB plug on mother boardSeparate SATA power connector for coolerMultiple system restartsDisconnect and reconnect all wires pertaining to the cooler picture located here Edited June 21, 2020 by pmorano6 Fixed picture link Link to comment Share on other sites More sharing options...
c-attack Posted June 21, 2020 Share Posted June 21, 2020 Contact Corsair Support through the ticket system link to get things moving. Link to comment Share on other sites More sharing options...
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